Digital Marketing Account Manager

We are Community Boost, the premiere digital marketing agency for social impact and nonprofit organizations. For over a decade, we have successfully navigated the ever changing digital landscape for some of the world’s most important organizations like charity:water, Cancer Research Institute, Kiva and Save the Children. We take this responsibility seriously which is why we are constantly seeking world class talent to join our team. 

Community Boost is seeking a dedicated Account Manager to create strong, lasting relationships with clients and to consult them on achieving their digital marketing goals. The Account Manager will support clients in defining their digital marketing strategy, leading effective insights and reporting, and collaborating with the Community Boost digital team to deliver best in class marketing solutions. This position is for you if you have account management experience in digital marketing and want to make an impact with a wide variety of our nonprofit partners.

What you will do:

• Develop effective digital marketing strategy for your client roster based on their scope of work and engagement 
• Manage a book of business with approximately 15-25 clients in your portfolio (portfolio size may vary)
• Lead best-in-class client kickoffs and meetings ensuring clients are confident with your expertise in campaigns and strategies
• Prepare meaningful and thoughtful deliverables including roadmaps, strategy decks, campaign analyses and analytics reports 
• Act as the face of the agency for your client roster
• Collaborate and partner relentlessly with digital specialists to stay current on the execution of your client’s work
• Collaborate with team members responsible for ad creation, analytics reports, internal and external memos and client recommendations
• Measure and analyze account performance, communicating findings, insights and recommendations on a regular basis
• Ability to grow accounts: upsell and cross-sell effectively, hitting both retention and growth targets
• Create strong retention of existing clients

What you bring:

• Bachelor's degree in Communications, Marketing, Advertising, Public Relations, or a related field
• 1-3 years of experience as a digital account manager or similar role in a digital marketing agency
• Experience at an advertising, marketing or communications agency
• Up to date knowledge of digital best practices, marketing strategies and social media management
• Experienced with delivering strategies in Google Ads, Meta Ads, Youtube, Display, Nonprofit Fundraising, & Google Analytics
• Knowledge of how tracking works within Google Analytics, Google Tag Manager, Meta and others
• Deep understanding of the digital media ecosystem and related best practices for incumbent and emerging platforms
• Understanding of email marketing and experience across several email marketing platforms
• Unrelenting initiative and resourcefulness to continually grow as a leading digital marketer
• Ability to thrive and work in a fast-paced environment
• An undeniable passion for digital marketing and the nonprofit sector
• Strong project management skills with the ability to juggle multiple workstreams across disciplines and managing to SOW scoped hours and sold-in margin
• Ability to forge strong relationships with clients and cross-discipline internal teams
• Permanent U.S. Based remote role.

What we provide:

• Starting salary band: $60,000 to $65,000 based upon relevant experience
• Remote first culture - freedom to work from anywhere
• Unlimited PTO - talk about work/life balance
• Macbook - latest tech so you are equipped
• Tax-free remote stipend for FTE’s - help with expenses
• Of course the usual FTE package - health, dental, vision, life insurance; STD/LTD, 401K w/ company match

Interview Process

• First round interview with member of People Team (30 minutes)
• Second round interview with Account Director (45 minutes)
• Third round interview - Case Study: mock client call (1 hour)
• Background and reference check
• *All interviews and reference checks are conducted via Zoom

Community Boost is not profit driven, Community Boost is values-driven. As a result of our values, we have become profitable. At Community Boost, not every business decision should be an economic one, we will always look through the lens of impact as well.

Community Boost’s core values are the behaviors and skills we value in our colleagues. These values are what drives rewards, promotions and personnel decisions. It is our values that give us the best chance of continuous success for many generations of technology and people.

Our values:

Champion Impact

Innovate Relentlessly

Care Compassionately

Celebrate Life

Excited about this role but not sure if you meet all of the qualifications? We encourage you to apply anyway. We’re always looking for talented people of all backgrounds to join our team. We prioritize creating a diverse, inclusive, and welcoming environment where everyone is empowered to do their best work. Candidates from all backgrounds, people of color, women, members of the LGBTQ community, people with disabilities: all are welcome here at Community Boost. Community Boost is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Community Boost participates in E-Verify and will provide your Form I-9 information to the federal government to confirm that you are authorized to work in the United States, where the employee is required to work from for this role. If E-Verify cannot confirm that you are authorized to work, Community Boost is required to provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to begin resolving the issue before taking any action against you, including terminating your employment. E-Verify can only be used by Community Boost after you have accepted a job offer and completed the Form I-9.