Digital - Head of Loyalty

THE TEAM

The mission of the Loyalty department is to create a deeper connection with our clients, inspiring their affinity and establishing enduring relationships. 

THE OPPORTUNITY

Aritzia is growing and our Loyalty team is growing with it. This is a unique opportunity to be part of the team responsible for maximizing our client's affinity for Aritzia. You will play a pivotal role in the design, development and delivery of the loyalty strategy and program, and collaborating cross functionally to ensure we create personalized, Everyday Luxury experiences to our clients across all loyalty touchpoints. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself. 

THE ROLE

As the Head of Loyalty, you will lead the team to:

• Create a scalable and effective Loyalty program aligned with Aritzia’s strategic objectives, considering how the client experience is elevated and purchasing behaviour is motivated by:
  • Product Offering
  • Premium Services
  • Strategic Sales Incentives and Promotions
  • Communications & Messaging
  • Unique Experiences
  • Personalization
• Direct our teams to deliver elevated client experiences across relevant loyalty touchpoints across all channels to increase engagement and brand affinity, ensuring cohesion throughout the customer journey.
• Collaborate with Technology and Analytics to build seamless and scalable platforms and management systems to effectively manage and measure program performance, driving long-term client retention and value.
• Establish the Loyalty program’s measures of success and lead the financial modelling, planning, reporting, and analysis of the initial buildout and ongoing running of the program.
• Work with the appropriate Business Support partners to lead the day-to-day function of the department to achieve corporate and department objectives, while enabling progressive career development and an incredible employee experience.

THE QUALIFICATIONS

The Head of Loyalty has:

• Proven and best-in-class skills, applicable certifications, education and/or experience in consulting, strategy, finance or general business management, preferably within a high growth environment.
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• The ability to set clear objectives and design a strategy that inspires the team.
• A dedication to quality and investing in results and new opportunities that add value to the business.
• A deep understanding and commitment for the industry in which we operate.

THE COMPENSATION

The typical hiring range for this position is $150,000 - $250,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. 

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.