Digital Events Manager

Overview

We seek a technically skilled individual to join our Brussels-based Digital team as a Digital Events Manager for Events. This client-facing role is ideal for someone with experience in communications, software, event production, or account management who wants to develop digital project management skills.

You will work with dedicated in-house event planners, project managers, client stakeholders, third party platform partners, digital designers, and copywriters to devise, configure, test and deliver various event technology solutions - from event related CMS and email marketing comms, to in person live event registration websites, event apps and lead capture solutions, to fully custom online virtual or hybrid event experiences.

You will be a people person and team player, with excellent communication, organisation skills and razor-sharp attention to detail. With the drive to deliver exceptional customer service and best-in-class digital experiences.

What you’ll do

• Represent the Digital team as a technology specialist and trusted advisor for physical, virtual and hybrid event-related digital solutions to both colleagues and clients alike
• Support with the development and delivery of RFIs and RFPs, including attending creative workshops, ideating solutions with internal teams, producing presentation content and presenting ideas and concepts to clients
•   Conduct third-party product research and support with the onboarding and maintenance of preferred solution providers
• Work with internal and client stakeholders to fully clarify the specific technology requirements for each event, advising on best approach, recommended platforms, features and functions, and liaising with third party partners to accurately scope and cost
• Project manage the end-to-end delivery of solutions based on agreed scope, including liaising with client stakeholders, event planners, copywriters, digital designers and third-party suppliers alike. Ensuring stakeholder expectations are managed, and the delivered solution meets the requirements of the brief, is delivered on time, on budget and to a high-quality standard
• Create custom event-specific websites and apps using the CMS functionality associated with our partner platforms to deliver fully unique branded digital solutions that showcase the best of what each platform has to offer        
• Building strong working relationships with all our event technology third party partners, including fully understanding the capabilities of each platform and service offering, and keeping abreast of new developments
• Provide hands-on technical support with application testing, device configuration, onsite set-up and delivery to ensure software works as intended. This includes providing technical support to event attendees both in-person or remotely as needed
• Work closely with team colleagues to support and inspire, whilst helping to improve our ways of working and quality of output. Continually striving to maximise efficiencies, minimise errors and raise overall standards
• Proactively engage in research and personal development both in– and outside of work. Keeping abreast of new digital trends, technologies and best practice, and communicating new learnings and ideas to colleagues in order to best support the continual enhancement of the team’s products and services

Who you are

Must Haves

• Bachelor's degree in Marketing, Communications, Event Management, or a related field.
• Between 3 and 5 years’ experience working in an account, project or production management role, either in a digital or events services team
• Demonstratable experience of managing projects efficiently and effectively from brief to final delivery inc. liaising with various stakeholders at all levels; Strong project management skills with the ability to handle multiple projects and meet deadlines.
• Logical thinker, with a passion for problem solving and razor-sharp attention to detail
• Commercially astute with demonstratable experience working with team colleagues and third-party suppliers to accurately scope and estimate projects
• Highly organised with ability to manage multiple projects at once, each with different priorities and dependencies. Adept at making smart, decisive decisions whilst adapting to change in a fast-paced creative environment
• Ability to manage stakeholder expectations and negotiate at all levels with team colleagues, third parties and clients
• Hands on experience or proficiency in using web-based platform solutions to create custom digital event experiences such as webstreams (Vimeo, YouTube, Clevercast), virtual event platforms (Webex, Zoom, B2Match, Ring Central or similar technologies), e-mails, surveys, websites, or event apps.
• Excellent all-round understanding of digital technology related to events including end-to-end processes, best practice, platforms, features and tools
• Demonstratable ability to plan and deliver quality control testing, from ensuring the work meets the requirements of the brief and scope, to proof reading and user testing, to device and browser testing

Personal qualities

• A positive and professional team player, with drive and determination to support colleagues and clients, deliver good work and continually improve the team’s offering, efficiencies and sales
• A highly committed team player who thrives in a collaborative environment, is highly conscientious in all aspects of work and who is willing to work onsite at events and unsociable hours when needed in order to meet deadlines
• An outstanding communicator with excellent interpersonal and client-facing presentation skills. A relationship builder with strong industry awareness and the ability to build effective relationships at all levels of business, with clients, colleagues and suppliers
• An idea candidate who possesses strong organizational and time management skills, enabling them to handle various tasks and projects concurrently while ensuring timely completion.

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.