Important Information
Location: Gurugram/Delhi-NCR preferred, Pune, Bangalore, Hyderabad
Experience: 6 to 10+ years of work experience
Job Mode: Full-time - Hybrid-mode work may be required
Job Summary
Responsibilities and Duties·
- Monitors and reacts to alerts in real time and triages issues
- Executes runbook instructions to resolve routine problems and user requests.
- Escalates complex or unresolved issues to L2.
- Documents new findings to improve runbooks and knowledge base.
- Participates in shift handovers to ensure seamless coverage
- Participates in ceremonies to share operational status
Qualifications and Skills
Education and Experience:
- B.E in Computer Science Engineering, or equivalent technical degree with strong computer science fundamentals
- Experience in an Agile software development environment
- Excellent communication and collaboration skills with the ability to work in a team-oriented environment
Technical Skills:
- System Administration: Basic troubleshooting, monitoring, and operational support.
- Cloud Platforms: Familiarity with AWS services (e.g., EC2, S3, Lambda, IAM).
- Infrastructure as Code (IaC): Exposure to Terraform, CloudFormation, or similar tools.
- CI/CD Pipelines: Understanding of Git, Jenkins, GitHub Actions, or similar tools.
- Linux Fundamentals: Command-line proficiency, scripting, process management.
- Programming & Data: Python, SQL, and Spark (nice to have, but not mandatory).
- Data Engineering Awareness: Understanding of data pipelines, ETL processes, and workflow orchestration (e.g., Airflow).
- DevOps Practices: Observability, logging, alerting, and automation.
Additional Important Requirements
- Strong Communication: Ability to articulate technical concepts clearly to different audiences.
- Collaboration & Teamwork: Works well with engineering, operations, and business teams.
- Problem-Solving: Logical thinking and troubleshooting mindset.
- Documentation & Knowledge Sharing: Contributes to runbooks and operational guides.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Top Skills
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
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