Development Associate I

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
As a member of the Development Associate Program, this role provides administrative, strategic and operational support to fundraising teams across the foundation to help meet the goals of a fast-paced Development department.
This position will assist in defining and implementing processes for system management, prospect management, volunteer management, and execute daily tasks on behalf of the fundraising teams. This role will work closely with fellow DAs and team members across Development, including members of Individual Giving, Institutional Events Fundraising, Board and Volunteer Relations, International/Regional Giving and Hospital Relations. In support of these teams and assisting their project management, it will be necessary to collaborate closely with colleagues on Development Operations Teams, including members of Donor Relations, Prospect Management and Strategy, Gift Processing and Development Business Services.
This role reports into the Director Development Associates Program and Strategic Initiatives. This role is a hybrid position, with required on-site days varying throughout the year based on foundation needs. Flexibility is key, allowing for a balance of remote and on-site work to support collaborative efforts and organizational priorities as they arise. This position will communicate with Donors and Hospital partners as needed. This role requires a high level of discretion and professionalism in handling sensitive, confidential information. This position will be entrusted with safeguarding personal and proprietary data, ensuring compliance with all relevant privacy and security policies, and maintaining the strictest confidentiality in all aspects of their work.
What you will do

• System Management:
• Develop a strong proficiency in DonorForce, Microsoft 0365, QlikSense, Tableau, SharePoint and Workfront, and act as an educational resource for team members, supporting their effective use of these applications.
• Serve as a Development team lead in coordination with the Development Technology team to generate and run reports including team activity, gift activity, etc.
• Monitor database information as it pertains to proper maintenance of prospect and donor records, and run regular proof queries to ensure pertinent data is properly added.
• Manage records and databases for various Development teams, utilizing databases to perform address and biographical updates, entering notes, and identifying and qualifying prospective donors and friends in coordination with the Prospect Management and Strategy team.
• Prospect Management
• Conduct prospect reviews in coordination with the Prospect Management and Strategy team as needed.
• Assist with tracking moves management.
• Communicate with donors via phone, email and in person as required.
• Draft prospect communications as required.
• Maintain relationships with existing donors and develop relationships with potential donors.
• Volunteer Management/Event Support
• Manage and coordinate activities and projects related to the Board of Visitors in coordination with Foundation Board of Visitors Managers.
• Implement all event specific logistics and components for Development teams and the Board of Visitors meetings as well as other Foundation events as need including but not limited to: site selection, audiovisual, catering, entertainment, speakers, and registration.
• Research vendors and obtains bids.
• Secure and recommend volunteer and staff support for events when necessary.
• Track event attendance, prepare agendas, briefing and event packets.
• Run donor/event reports and retrieve information in response to supervisor and team requests.
• Interact with key Hospital donors and prospects at events.
• Special Projects
• Special projects in this role are designed as complex initiatives aimed at advancing the foundation’s strategic goals. These projects may focus on but not limited to building a robust donor pipeline, enhancing operational efficiency, or developing improved tools for the fundraising team. Each project will be tailored to address specific foundation needs and will be selected in alignment with the Development Associate’s interests and skillset. These initiatives will be conducted under the close mentorship and partnership of the Director of Development Associate Program and Strategic Initiatives, providing valuable guidance and support for professional growth and impactful contributions.
• Provide Administrative Support
• Provide general assistance, including: answering internal and external phone calls, routing and screening callers, taking messages and providing routine information to callers promptly and courteously, and arranging appointments.
• Order supplies, fax documents, file and shred documents
• Maintain complex calendars and/or schedules of events for Directors of Development as needed.
• Process Director expenses and complex travel requests.
• Schedule and coordinate meetings for projects by reserving facilities, submitting catering requests, and coordinating travel/lodging arrangements.
• Assist the Development team in planning and managing major Hospital initiatives, projects and events.
• Maintain a positive work atmosphere by communicating in a manner that fosters teamwork with colleagues.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least two (2) years of business development, fundraising, administration or related experience Required
• Previous event planning/management experience Preferred

Skills and Abilities

• Intermediate proficiency with office software (Microsoft Office) including email & calendar, word processing, spreadsheet, and presentation software (Outlook, Word, Excel, PowerPoint)
• Basic proficiency with data visualization & analytic tools (Tableau, Qliksense)
• Familiarity with customer relationship management software (Salesforce, Raiser's Edge)
• Strong verbal and written communications skills
• Solid interpersonal skills
• Solid time management skills
• Solid organizational skills
• Solid presentation skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels
• Willingness to travel. Some evening and weekend work required.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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