Desktop Support Technician

When you join the Precision Automation and Robotics evolution at Aerotech, located near Pittsburgh, PA in RIDC Park, O’Hara Township, you will build an exceptional career with paid on-the-job training and opportunities for advancement, while aligning with a growing company that provides an extensive total rewards compensation system, including:

• bonus payments every 6 months,
• rich health plans, and
• retirement planning with our 100% company-paid Employee Stock Ownership Trust. 

You will help improve lives with our innovative solutions that help automate the globe! Demand for Aerotech’s advanced technology products continues to thrive, so we continue to expand!  

At Aerotech, We Build Precision Automation & Robotics Careers. Join the Evolution!
Position Summary

Resolve basic client support requests for software, hardware, network, and all other IT services
Essential Functions

• Install and maintain a wide range of software products including operating systems, office productivity suites, antivirus, browsers, etc.
• Deploy and maintain desktops, laptops, PC components, phones, printers, monitors, projectors, mobile storage, and other devices
• Prepare documentation regarding IT work, including details regarding required equipment and software tools
• Pursue training and development opportunities to continuously build knowledge and skills

Additional Duties

• Will interface as needed with 3rd party help desks for troubleshooting assistance
• As assigned

Knowledge, Skills, and Abilities

• Comprehensive knowledge of operating systems and a working knowledge of client server architectures, database systems and applications
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong communication skills; able to explain technical information to non-technical audience
• Good problem solving abilities; able to troubleshoot problems independently and offer timely resolutions
• Detail oriented

Minimum Qualifications

• Associates Degree in Computer Science or Information Technology or similar major preferred
• Equivalent combination of education and experience may be considered

Working Conditions / Physical Requirements

• Work is generally performed in an office environment
• May be required to sit for extended periods of time
• Will be required to work with and visit other employees frequently
• The employee may occasionally be required to lift and/or move up to 25 pounds.

Benefits

Aerotech has been advancing industries with our precision motion technology for more than 50 years. Our employees are our future, and we continue to grow by investing in our employees through continuous paid on-the-job training in a clean and climate-controlled environment, while providing the following exceptional benefits and more!

• Competitive compensation
• Bi-annual bonus
• Annual raise eligibility
• UPMC Health Insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement Plan
• Employee Stock Ownership Trust
• 401k
• Paid time off
• Parental leave
• Referral program
• Professional development assistance
• Tuition reimbursement

Must be authorized to work in the US currently and in the future without employer sponsorship.

As an Equal Employment Opportunity/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran or disability status.

The Company is collecting the information requested in this employment application for purposes of evaluating your suitability for hire by the Company. The Company will share the information that you provide in this employment application only with Company management officials who are involved in the hiring process or who are otherwise involved in making employment-related decisions on behalf of the Company.