Desktop Support Engineer

About Us

Join Our Team at Fire Safety and Protection LLC (FSP)
At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence.
 
Be Part of Something Bigger
Ready to embark on a rewarding career with FSP? Apply today and become part of a company where your skills and dedication are valued. Visit www.firesp.com learn more and apply.

Desktop Support Engineer Job Description 

Join our dynamic team at Fire Safety and Protection LLC, where we are committed to providing top-notch IT solutions and support. We are looking for a skilled Desktop Support Engineer with experience in Microsoft 365 (M365) and Azure to help us maintain and enhance our IT infrastructure.

Key Responsibilities:

• Technical Support: Provide desktop support to end-users, including troubleshooting hardware and software issues, hardware and software configuration and standard IT documentation. 

• M365 & Azure Management: Manage and support M365 and Azure environments, ensuring optimal performance and security. 

• SharePoint Management: Administer and maintain SharePoint sites, manage permissions, ensure data integrity and performance, and provide user support and training on best practices. 

• Local Network Management: Monitor, maintain, and troubleshoot the office's local network, ensuring reliable connectivity and optimal performance. Manage network devices, perform updates, and address network-related issues to minimize downtime. 

• User Training: Conduct training sessions for end-users on new technologies and best practices. 

• Travel: Travel to various locations (20% travel) to provide on-site support and training. 

Experience Level: 3-5 Years

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred. 

• Experience: 3-5 years of experience in desktop support, with a strong background in M365 and Azure. 

• Technical Skills: Proficiency in Windows OS, Microsoft Intune, and network troubleshooting. 

• Communication: Excellent verbal and written communication skills. 

• Problem-Solving: Strong analytical and problem-solving abilities. 

• Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. 

• Highly responsive with excellent internal customer service skills. 
• Located commuting distance to our Atlanta, Buckhead office. 

Benefits:

Company paid benefits:

• Life/AD&D
• Long Term Disability
• HSA -$250 annual contribution
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

• 401k Retirement Plan (Traditional & Roth)
• Referral Bonus
• Professional Development Program

Why FSP?
Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Core Values:

Fair – Fair and Professional with customers and each other.

Safe – Safe in everything we do.

Accountable – Accountable for continuous improvement.

Principled – Principled in every decision we make.

Growth Minded – Growth minded organization to support customer and employee success.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

Physical Requirements:

• Prolongedperiods of sitting at a desk and working on a computer. 
• Mustbe able to lift 20 pounds at times. 
• Mustbe able to travel. 

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you meet the qualifications and are passionate about maintaining robust IT systems, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience.