Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
At Envoy Global, our Global team is expanding, and we're not stopping anytime soon!
As a result, we're seeking a talented, ambitious, and highly motivated Desktop Support Engineer to join our Smith Stone Walters team at UK location. The ideal candidate will provide technical assistance, troubleshoot IT-related issues, and ensure the smooth operation of IT systems and networks. This role requires strong problem-solving skills, excellent communication, and a proactive approach to IT support.
As our Desktop Support Engineer, you will be required to:
- Provide first-line technical support to users via phone, email, and remote access tools
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain IT systems, including desktops, laptops, printers, and mobile devices
- Escalate complex issues to the appropriate IT teams and follow up to ensure resolution
- Provide Tier 2 level support, Escalation point for Tier 1 level support
- Maintain accurate records of issues and resolutions using a ticketing system.
- Support user account management, including password resets and access permissions.
- Assist with IT security measures, including antivirus updates and system patches
- Provide guidance and training to end users on IT best practices
To apply for this role, you should possess the following skills, experience and qualifications:
- Bachelor’s Degree in Computer Science/related field
- 5-3 years IT helpdesk, network support, or computer repair.
- Strong knowledge of Microsoft technology and licensing (Windows 10/11, Windows Server, Office, MS SQL, etc.) and MAC OS.
- Advanced knowledge and troubleshooting skills in Active Directory, Exchange, O365, Azure, DNS, DHCP, TCP/IP and remote desktop tools.
- Basic networking/LAN experience.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication abilities.
- Ability to prioritize and manage multiple tasks efficiently.
This role Hybrid, working within the United Kingdom and must commence in approximately one month.
If you feel that you meet our requirements, we look forward to hearing from you asap!
Top Skills
What We Do
Founded in 1998, Envoy is a global immigration services provider offering the only enterprise immigration management platform that makes it seamless for companies to hire and manage an international workforce by combining expert legal representation — for both inbound and outbound immigration — and our proprietary technology.
Why Work With Us
Envoy combines the ingenuity of an established company with the excitement of a startup. We are growing quickly, yet our mission remains focused on helping businesses compete, individuals succeed and families reconnect. We provide a fantastic working environment that focuses on hiring smart, driven individuals who strive to be difference makers!
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Envoy Global, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We take a people-first approach to leadership on a daily basis, and want leaders to humanize the workplace and create psychological safety.
