Tower Research Capital, a high-frequency proprietary trading firm founded in 1998,
seeks a skilled Desktop Support Consultant to join our Enterprise Technology team in India Gift City GandhiNagar Gujarat. We are looking for a smart, patient, and dedicated individual who will work with Tower’s employees to resolve hardware and software issues.
Responsibilities
The Desktop support consultant will be responsible for:
- Identifying, prioritizing, resolving and triaging incidents and requests.
- Working on tickets related to Desktop support.
- Installing, Troubleshooting and supporting Windows desktop, Linux desktops and MacOS laptops.
- Supporting, Installing and troubleshooting meeting room AV hardware. Knowledge with Logitech AV hardware would be a plus.
- Creating new user accounts, Groups etc.
- Repairing and upgrading hardware including desktops, laptops, printers, and scanners
- Installing, configuring, and supporting phones.
- Supporting e-mail administration.
- Managing and maintaining information on Tower’s internal Documentation hub residing on Confluence pages
Qualifications
The ideal candidate will have:
- Total experience of 4 - 6 years.
- Solid knowledge of PC hardware and computer internals
- Desktop support knowledge.
- Well versed with Audio Video hardware.
- The ability to analyze, troubleshoot, and resolve hardware failures.
- A passion for technology.
- Strong organizational skills and meticulous attention to detail.
- The ability to balance and prioritize multiple assignments in a fast-paced environment.
- The ability to work well as part of a team that supports production, back-office computing, and end user support functions.
- Ability to read and interpret English-language technical documents.
- Ability to speak business-level English.
- The indefinite right to work in India.
- Knowledge of JIRA and Confluence (preferred).
- A working knowledge of Linux (preferred).
- An educational background in IT (preferred).
Candidates should also be:
- Organized, responsible, and meticulous
- Strong communicators
- Proactive and willing to take initiative
- Able to manage and prioritize multiple tasks in a fast-paced environment
- Able to work both with a team and independently
Benefits
Tower continues to enhance the in-house trading system and strategies that have positioned the firm as a leader in the thriving field of quantitative trading. While Tower offers challenges and rewards rivaling those of any Wall Street firm, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life. Benefits include:
- Competitive salary and discretionary bonuses
- 5 weeks of paid vacation per year
- International medical insurance
- Lunch and snacks on a daily basis
- Free events and workshops
- Donation matching program
Tower Research Capital is an equal opportunity employer.
Top Skills
What We Do
Founded in 1998 by Mark Gorton, Tower Research Capital is a trading and technology company that has built some of the fastest, most sophisticated electronic trading platforms in the world.
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