Desktop Support Analyst

Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively investing in our proprietary technology and committing to building our systems from the ground up. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. This wouldn’t be possible without the dedicated efforts of our technology teams who utilize and perfect our innovative technology solutions. 

Our Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission-critical support for our trading platform and applications. We look for passionate team members that excel and their contribution is critical to our continued success.

This role involves working within our Infrastructure team and managing and supporting various desktop systems and devices, including desktops, laptops, printers, conference room a/v equipment, and phones, for both local and remote users. Responsibilities include providing comprehensive support through multiple channels (phone, email, in-person, on-call) and taking ownership of projects and tasks as assigned. The role also requires automating processes using configuration management tools, developing standards and documentation for consistent service, and occasionally working outside regular hours to minimize disruptions. 

This role will be required to be on-site 5 days a week.

What you'll do

• Own all aspects of provisioning and supporting various desktop systems 
• Install and support desktops, laptops, printers, collaboration tools, and phones 
• Provide phone, email, in-person, and on-call/chat support to local and remote users 
• Take ownership of project-related work and other tasks as needed or assigned 
• Leverage configuration management tools to automate manual processes such as PC builds
• Recommend and implement new standards, policies, and documentation for end-user devices and other technical procedures to provide a consistent level of service 
• Work outside of regular business hours on occasion to complete work without affecting production

What you'll need

• Previous experience in desktop support and client-side troubleshooting is required; experience in a Windows 10 environment is a plus 
• Excellent organizational and time management skills; ability to effectively prioritize and execute tasks in a fast-paced environment 
• Highly self-motivated with keen attention to detail
• Proficient in Windows 10 and Microsoft Office Suite; experience with Mac OS and Apple management suites like Jamf is a plus 
• Outstanding verbal and written communication skills to coordinate requests from end-users
• Strong customer service orientation
• Skilled at working within a team-oriented, collaborative environment, as well as working independently 
• Demonstrated passion for technology
• Bachelor's degree or equivalent business experience is required 
• Experience in the following is a plus; Configuration management systems such as System Center; VPN, wireless connectivity, or Windows Active Directory; Enterprise anti-virus management software 

Women and underrepresented groups frequently apply to jobs only if they meet 100% of the qualifications.

We encourage you to break that mold and apply. No candidate is perfect; all have a lot to offer.

We welcome your application.

Core Values

The secret to our award-winning culture is our Core Values: Team Belvedere, Me In Team, Own It, Iterative Innovation, and Passionate Discourse. We live and breathe these values every day.

Our Stance

Belvedere is an Equal Opportunity Employer and is committed to providing a non-discriminatory employment environment for its employees. Discrimination against employees and applicants due to race, color, religion, sex, national origin, disability, age, military, and veteran status is prohibited. Belvedere encourages initiatives to increase diversity and provide equal opportunity to all applicants and employees. Belvedere is committed to providing a positive environment in which team members are treated with respect, dignity, and courtesy. Our firm believes in a dynamic culture of inclusion and diversity, where people thrive on individual and organizational characteristics, values, experiences, and backgrounds.

Please note that Belvedere Trading does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resumes will become the property of Team Belvedere. No phone calls, please.

Any questions regarding the virtual recruiting process, please reach out to [email protected].

Work Schedule: Regular and reliable attendance in addition to occasional nights and weekends

Sponsorship: Not available for this position