We are seeking a motivated individual to help enhance and evolve our design and insights operations within our User Experience (UX) organization.
Our Design Operations Specialist is integral to the efficiency and success of the UX Team within our organization. You'll work with our DesignOps Manager and collaborate with our Design and Insights teams, as well as cross-functional partners, to implement workflows, manage projects, and develop processes that enable the team to excel in their work.
This role is pivotal in elevating our UX team’s efficiency and strategic value. If you're passionate about optimizing design and research processes and eager to take on a role with significant responsibility and growth potential, we want to hear from you!
ESSENTIAL FUNCTIONS
Support Day-to-Day Design Operations and Priorities
- Ensure smooth execution of UX team workflows by managing schedules, removing roadblocks, and coordinating resources to meet team needs
Facilitate Cross-Functional Collaboration
- Act as a liaison between UX team, development, product management, and other cross-functional teams
- Facilitate collaboration and handoffs between stakeholders
- Communicate with partners about scope, prioritization, roadblocks, questions, and delays
Schedule and Support UX Meetings, Kickoffs, and Reviews
- Organize and facilitate retrospectives, design reviews, insights reviews, and working sessions with cross-functional stakeholders
- Collaborate with the Insights team to schedule and support user testing sessions for both actual users of the product and external testers
Provide Project Oversight and Communication
- Track UX team timelines and scopes to ensure projects stay on track
- Provide cross-team visibility into projects and workflows
- Own and communicate status updates for UX initiatives
Support Optimization of Operational Efficiency
- Document and help improve UX team activities and processes
- Identify and eliminate workflow bottlenecks and barriers
- Manage UX tools, ensuring teams have the resources they need to succeed
Champion Standards and Best Practices
- Promote consistency and quality across all design and research outputs
- Help triage and manage UX feedback
- Advocate for UX best practices across the organization
- Advocate and help expand Lumin’s Accessibility Program
Measure and Report Performance
- Work with DesignOps Manager to define, manage, and track UX metrics to measure UX value and team improvement over time
KNOWLEDGE, SKILLS, & ABILITIES
5-7 years in a Design Organization
Organized, with project management skills
Understanding of the Design and Research Processes for Digital Products
Good Communicator
Preferred but not required
- UX Writing experience
- Agile experience
- Digital product experience
Education: Bachelor's degree or equivalent experience
Travel: Minimal, generally 12 days or less per year, ~2X team get togethers a year
LIFE AT LUMIN DIGITAL
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users.
At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things.
All qualified applicants, including those with arrest or conviction records, will be considered for employment. Any conditional offer will include a notice regarding the review of the candidate’s criminal history as part of the hiring process.
For more information, visit lumindigital.com.
What We Do
Lumin Digital is a fintech company specializing in digital banking solutions. We help financial institutions build and deploy next-gen digital experiences that continually serve, engage, and grow their user base. We offer the quality experience and personal connection their members depend on.
Our platform provides value through advanced features for users, cloud-native technology with no downtime, and support from dedicated professionals who are powered by curiosity. With our tools in place, they can also reduce the burden on the financial institution’s staff by making customization, innovation, and improvement easier, faster, and more consistent.
Our Difference:
Lumin’s technology was born in and built for the cloud, making it inherently more scalable, flexible, and reliable. While other platforms are retrofitted for the cloud, Lumin is 100% cloud-native.
Throughout the relationship, we’ll work to truly understand the needs of the financial institution, and its users. We approach each engagement as a long-term partnership—one in which our goal is to support their goals, both today and in the future.
In everything we do, our people are driven by curiosity. The Lumin team is made up of a diverse group of professionals who are encouraged to bring forward ideas that challenge, raise, and reset expectations.
Why Work With Us
Our company fosters a culture of innovation where employees are encouraged to bring fresh ideas to the table. We understand that our success is closely tied to the success of our employees. Our culture supports flexible work arrangements, including benefits and resources that contribute to the well-being of our employees.
