Deposits Middle Office - Cash Investigations Associate

Job Description
Asset and Wealth Management Deposits Middle Office is looking for a Cash Investigations Associate to play an integral role on our team.
As a Cash Investigations Associate in the Asset and Wealth Management Deposits Middle Office, you will play a pivotal role in supporting and executing cross-functional activities essential to the Cash Investigations, Funds Control, and Journal processes. Your responsibilities will include promoting initiatives aimed at process enhancements and improvements, leveraging data analytics, conducting testing, and providing problem-solving support. You will also be responsible for contributing in a team-centric environment to deliver exceptional service for the front office on behalf of our clients and key stakeholders.
Job responsibilities:

1. Fulfill escalations associated with Wires, ACHs, Deposits, Checks, Internal Transfers
2. Progress transactions in the following queues: FRAUD, OFAC, GFP
3. Review, Analyze, Research SWIFT MT, FED, CHIPS, MX ISO messages
4. Reconcile breaks on General Ledgers, Nostro Accounts, and House Accounts
5. Assist with Wire & ACH Investigation Cases (Recalls, Non-Receipt, Amendment etc.)
6. Liaison and develop strong relationships with counterparts and other LOBs.
7. Perform UAT and regression testing for key applications and projects
8. Provide first level business support for application issues and handle to resolution
9. Review processes and create procedures for new application processes as well as update existing procedures
10. Identify business risks and ensure that adequate controls are in place
11. Assess and escalate sensitive client issues, perform root cause analysis and develop tactical and strategic preventive measures and conduct metrics reporting and status tracking

Required qualifications, capabilities, and skills:

1. Bachelor's degree or equivalent work experience
2. Previous experience in a research or investigative role
3. Strong interpersonal and collaboration skills with the ability to successfully engage with the management team
4. Strong written and verbal communication skills
5. Detail oriented, strong organizational & analytical skills
6. Intermediate knowledge of the following applications: Global Funds Processing, Global Funds Control, OMNI, Operational User Interface, PRPC, eServe, Payment Connect
7. Control Mindset with the ability to identify potential gaps in processes; challenges status quo
8. Ability to multi-task with the ability to complete tasks against pressing SLAs
9. Ability to work in both a team and individual contributor environments
10. Ability to take the lead in unstructured situations and ensure an optimal client experience
11. Ability to adapt to a rapidly changing business and technology environment and to utilize the tools which are currently available to service clients efficiently

Preferred qualifications, capabilities, and skills

1. Knowledge of agile project methodology and JIRA is a plus
2. Advanced proficiency in Microsoft applications, specifically Excel, Word, Power Point, Visio and Project as well as SharePoint

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.