About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As a Deposit Quality Assurance Associate, you help fuel the growth of small businesses. The Deposit Quality Assurance Associate supports the compliance, risk, and governance functions of the Deposits team as it undergoes a multi-year expansion of products, services, and technology.
The Deposit Quality Assurance Associate is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.
What You’ll Do at Live Oak
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Monitor reporting and critical areas of operations for accuracy, consistency, and compliance to mitigate regulatory and operational risk
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Conduct sampling and testing of operational workflows to ensure effectiveness of controls
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Assist with tracking, review, and execution of risk management strategies and key internal controls
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Conduct periodic reviews and assist with maintenance of written policies and procedures
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Collaborate and provide reporting and feedback to management pertaining to quality assurance assessments and process improvements.
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Maintain current knowledge of business processes, regulations, and upcoming regulatory changes
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Assist with preparation and facilitation of audit and examinations.
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Analyze and interpret data to monitor trends and root causes. Partner with managers to proactively address issues.
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Assist with testing and preparation for new products and services.
How You’ll Do It
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Possess deep understanding of business process and regulatory requirements
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Demonstrate attention to detail with a high degree of accuracy
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Display strong initiative with ability to meet deadlines and accomplish objectives with minimal supervision
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Demonstrate ownership of the quality assurance function within Deposits
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Exercise strong organizational, time management, interpersonal, communication, and critical thinking skills
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Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities
Required and Preferred Experience
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3+ years in financial services with a focus on deposit operations, customer service, or compliance required
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Bachelor’s degree or equivalent industry experience required
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Knowledge of banking regulations required
Our Values
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Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
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Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
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Respect: Treat everyone wi.th courtesy, politeness, and kindness.
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Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
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Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: https://www.liveoakbank.com/corporate-social-responsibility/live-oak-bank-employees/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected]
EEO is the Law
Commitment to Diversity
Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.
The base pay range for this position is $19.23 - $31.25 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
What We Do
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are.
As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking.
Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are the #1 SBA 7(a) lender by dollar volume* in the country and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured checking, high-yield savings and CD accounts to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking.
Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
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