Deployment Strategist

Who Are We?

Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?

Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.

Kaizen’s software currently serves ~1.5 million residents across the country and this number will increase to 7 million in the first half of 2025. Some of our partners include the City of Santa Clarita, MetroParks of Butler County, and the Town of Weymouth. Here is a quick video capturing the essence of our work with Pima County, AZ!

Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.

The Role

We are seeking a talented and passionate Deployment Strategist to join Kaizen. You will play a crucial role in driving customer success and satisfaction by developing tailored solutions that meet our customers and their residents' unique needs. As we rapidly expand our customer base, you will contribute to driving the strategy and processes to steer this growth.

This role requires a deep understanding of our software offerings, excellent problem-solving skills, and the ability to build strong relationships with clients. The ideal candidate will be adept at translating customer needs into actionable strategies.

Location

This is a hybrid role. You will be expected to join our team in person in New York City for three days a week.

What You’ll Do

• Define, own, and keep customer deliverables on track alongside a project manager by acting as the junction between customers, sales, and engineering team.

• Collaborate closely with customers to gather technical requirements and translate them into actionable tasks for the engineering and product teams.

• Provide technical support and guidance throughout onboarding, training, and deployment phases for our customers.

• Develop and maintain project timelines, milestones, and deliverables for customer implementations.

• Build and maintain strong relationships with our customer stakeholders in parks and recreation departments. Cultivate a deep understanding of their needs and challenges.

• Become a Kaizen platform expert and collaborate with the engineering team to ensure seamless integration of our software solutions into client operations, providing guidance and support throughout the process.

• Develop and propose software solutions that address customer-specific requirements and enhance their operational efficiency and community engagement.

• Conduct training sessions and workshops for customers to maximize their understanding and utilization of our software products.

• Gather and analyze client feedback to identify areas for product improvement. Collaborate with the development team to see these features ship.

Who You Are

• You’re customer-obsessed and will do whatever it takes to ensure they are successful with our platform.

• You have excellent communication and interpersonal skills, with the ability to quickly build customer rapport and trust.

• You are outcome-oriented and flourish in pulling together creative solutions to meet customer needs.

• You’re excited about joining the early stages of a rapidly growing team to build a successful company, not just an exceptional product suite.

• You are mission-driven and understand our role in improving civic technology across the country.

What You’ll Bring

• 3-5 years of experience in project management, implementation, customer solutions, or support, ideally within a high-growth startup or tech company.

• Strong problem-solving skills, with the ability to troubleshoot effectively and build lasting relationships with clients.

• Expertise in understanding customer needs and translating them into actionable, impactful strategies.

• Ability to travel 10% to customer deployments

Strong Candidates May Also Have…

• Experience in SaaS platforms, cloud technologies, or enterprise software deployments

• PMP Certification or willingness to obtain one

• An understanding of APIs, integrations, and software deployment.

• Experience with project management methodologies and tools like Jira, Linear, Asana, Monday.

Benefits & Company Salary Range

• PPO health care plus premium coverage for dental & vision

• Unlimited PTO

• Competitive equity grants

• Employer-sponsored 401k plan

• $100 - 150k, based on experience