Technical Support Engineer (Deployment Engineer)

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Responsibilities:

• The content deployment upon request to the customer's CRM / CLM system.
• The content metadata set up according to the checklist in the customer’s CRM / CLM system. 
• The content distribution for the target audience, and verification of the content availability.
• The content lifecycle management.
• Processing of incoming requests (Mail, Jira) regarding content deployment and content-related issues.
• Resolve Issues with content availability and functioning in collaboration with Development Teams. 
• Handling of Emails Broadcasting on demand.
• Customer feedback and requirements processing.
• eWizard product support regarding integrations and publishing services.
• Management of content deployment documentation in Confluence and SharePoint.

Requirements:

• 2+ years of deployment or content management experience.
• Ability to maintain up-to-date documentation.
• Excellent organizational and communication skills, upper-intermediate and higher level of English.
• Understanding of CRM/CLM system's purpose and basics.
• Digital tech: asset or content platform experience, with at least 2 years experience using an asset management system. 
• Tridion web content management system experience, is a plus.
• Basic understanding and ability to work with HTML and CSS.
• General understanding of how front-end technology works.
• Relentlessly resourceful, always thinking outside the box to solve complex problems. 
• Content: experience/appreciation of the content development and deployment.
• Adobe Experience Manager background a plus.

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

Competitive Compensation: Regular performance-based salary and career development reviews.

Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

Career Growth: Opportunities for professional and career advancement.

Paid Time Off: 18 business days per year (20 business days after 2 years of service).

Sick Leave:

Non-documented: 4 business days per year.

Documented: 20 business days per year.

Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

Medical Insurance: Comprehensive coverage.

English Courses: Learning opportunities to improve your language skills.

Professional Development: Participation in forums and conferences.

Corporate Events: Regular team-building activities and events.

Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.