Dental Customer Care Advocate - Central New York 4.1.25

Description and Requirements
Role Value Proposition :
Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on April 1st, 2025 . You will join the in-bound customer service team putting customers at the heart of all you do.
Global Customer Service and Operations serves MetLife's customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs. We are guided by our purpose, putting the customer at the center of everything we do. And, just like our customers are at the center, so are our people. We strive to make sure our employees are heard, valued, and inspired to progress. We believe when all of us with our unique backgrounds, skills, perspectives, and voices come together; even more is possible.
As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:

• Competitive compensation at $20/hour.
• Dental, medical & life insurance.
• Retirement plans including 401(k).
• Paid time off.
• Paid overtime.
• Programs designed to strengthen and reward your performance.

Who are Global Customer Solutions (GCS)?
Global Customer Solutions (GCS) is MetLife's Contact Center organization. We provide support of key insurance and protection products within the Americas business. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more.
Our team provides world-class Customer Service and Sales support to customers via phone and email. They are acted to making a difference through every customer experience.
Key Responsibilities

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed to team events, meetings, training, business continuity, etc.
• Respond to requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between administrators and MetLife using strong communication skills, keen listening skills and empathy.
• Support special product and/or service campaigns as needed, or if solicited by the customer.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, written, and high-quality service skills.

Essential Business Experience and Technical Skills
Required:

• New hires should live a commutable distance from the site the role is posted in.
• 6 months to 1 year of Experience in a call center or corporate setting interfacing with business partners (HR, Benefits Managers, Brokers, etc
• Professional demeanor and a service mindset for helping others.
• An ability to work shifts during the hours of operation of 8 AM to 11 PM ET Monday - Friday; must be flexible regarding overtime & shift worked, which may change based on business needs.
• Ability to navigate computerized data entry system or other relevant applications.
• High School Diploma or GED Equivalent.

Preferred:

• 1 year experience in customer service and/or a call center.
• Some college experience or a trade or professional certification.
• Experience in insurance billing, enrollment, and eligibility.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.

Business Category
Global Customer Service & Operations
Number of Openings
6
At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 41,600.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
41,600