Deal Desk Analyst

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

We are looking for an all-star player to join our Deal Desk team. This is an exciting opportunity to be part of a fast-paced environment and play a key role in supporting our Sales teams.

Reporting to the Deal Desk Manager, you will be responsible for supporting complex sales deals and establishing operational improvements. You will work with Sales, Legal, Finance, and CX leadership as a trusted advisor and subject matter expert on deal policies, contract and product configuration, and business terms. Our perfect candidate blends together exceptional attention to detail, a data-driven approach, and a collaborative mindset. 

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Provide support and guidance to Sales on best practices for deal management and contract structuring
• Produce Sales contracts and project manage deals through the sales cycle and internal approval process in collaboration with the appropriate cross-functional teams
• Serve as point of contact and subject matter expert on deal policies including contract terms, fallbacks, product configurations, and business terms
• Ensure that all deals comply with internal controls and compliance requirements
• Manage and ensure ongoing data quality and reporting accuracy by conducting regular review cycles
• Identify and document deal-making policies in support of the contracting process
• Document existing processes and identify opportunities to bring efficiency
• Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless

What We'll Expect From You

• 2+ years of experience in a deal support role
• BA/BS degree or equivalent work experience
• Ability to assess problems in a structured fashion and identify key issues to solve
• Experience working with dynamic sales teams
• Excellent written and verbal interactive skills, including the ability to work with management, team, peers, other teams, and partners
• Excellent attention to detail and organizational skills
• Experience managing a large workload in a fast-paced environment with times of increased workload
• Knowledge of Salesforce and ability to create and run reports for ad hoc business needs
• Strong interpersonal skills in dealing with senior management
• Strong ability to think outside of the box to bring creative solutions to the table
• Legally able to work in the United States

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $64,500 - $88,350 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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