Database Administrator

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a SQL Database Administrator to join the Database Operations Team. This team is responsible for the operation and delivery of Q2's customer facing Software as a Service (SaaS) and custom hosting products. This position will be responsible for performing daily operational processes and troubleshooting events, as well as fulfilling customer requests for database services. This role will be working alongside Database Engineers and Database Reliability Engineers and there is opportunity for the right candidate to advance beyond this role.
A Typical Day:

• Perform monitoring, administration, repair and maintenance of the SQL databases within the customer hosted environments.
• Actively contribute to the configuration, layout and performance tuning of the production infrastructure.
• Respond to service requests and troubleshoot issues as needed .
• Assist with customer implementations and upgrades.
• Support requests for unscheduled Database backups and restores.
• Attend and actively participate in weekly meetings.
• Participate in rotating 24x7 "on call" support coverage for data center related issues.
• Perform maintenance related activities during scheduled weekend maintenance windows.
• Create and update existing documentation of processes and procedures in support of administration tasks.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
• Participate in capacity management, expansion and growth planning.

Bring Your Passion, Do What You Love. Here's What We're Looking For:

• A successful candidate must have excellent critical thinking skills. A big part of this role will be diagnosing issues that may not have happened in the past and they will be expected to investigate, understand, and come up with solutions to resolve them.
• Typically requires a Bachelor's degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Ability to detect and troubleshoot database-related CPU, memory, I/O, disk space, and other resource contention issues.
• Working knowledge of SQL and Windows.
• Knowledge of AWS and Azure a plus.
• Must be able to exercise judgment within defined procedures to determine appropriate action.
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast paced environment.
• Familiarity with Agile Development Practices.
• Knowledge of various high availability and disaster recovery solutions (AlwaysOn, Clustering, etc)
• Bachelor's degree in Computer Science or equivalent.
• Certifications or an interest in pursuing certification is a plus.

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.