Data Storytelling Lead

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Square's Communications team shares with the world how Square empowers businesses of all types and sizes with powerful and elegant solutions to help them start, run, and grow.
As part of the Communications team, you will bring a data-driven perspective and discipline to our team of global PR professionals, and provide quantitative support to uncover newsworthy insights that showcase our sellers, our business, and larger consumer trends. We are looking for someone who loves to tell stories through data and gets a thrill out of diving into a haystack of information to find that perfect metric. We are also looking for a problem solver, who will help create new processes for staying atop trends and analyze our PR work through measurement.
This is a technical data analyst role that sits on the Communications team with fellow storytellers, and collaborates with Block's centralized data and research teams. The position can be located anywhere in the US, and is open to remote work.
You Will

• Explore Square's vast payments and business data sets to craft meaningful narratives for external stakeholders such as journalists, business owners, local officials, and industry partners
• Use Square data to identify trends and insights, including seller usage patterns, payment volume, item-level data, growth metrics, and seasonal fluctuations
• Lead our efforts to survey and/or poll customers, consumers, and other representative populations to identify unique trends and storytelling opportunities
• Build a process for and lead the execution of PR message testing to understand what narratives resonate best with our target audience
• Monitor, measure, analyze, and report on PR campaigns to quantify our impact
• Collaborate with our communications, marketing, social, content, and government relations teams to help identify trends and insights that highlight Square's sellers and products
• Perform data analysis using SQL to create reports and analyses
• Use your technical experience with analytics tools and scientific rigor to produce newsworthy insights
• Challenge assumptions, and be comfortable working with big and sometimes complicated data to glean interesting, digestible findings

You Have

• 5+ years of analytics, research, or insights experience in a payment, product, marketing, communications, journalism, or policy role
• A command of data-driven storytelling, including how to spot spurious patterns, prevent correlation vs causation issues, and data cherry picking
• Advanced proficiency with database querying technologies (we use Snowflake and BigQuery)
• Understanding of quantitative research and statistical analysis with experience using data to support a point of view
• Experience driving analytics projects, surveys, message-testing, or polling from beginning to end: question formation, data exploration, statistical analysis, visualization, and presentation
• The skills to communicate complex analysis to any audience in verbal, visual, and written formats
• A track record of working in collaboration with multiple disciplines as an analytics partner
• A self-starter attitude: you instinctively and consistently create personal and professional stretch goals and meet them
• Curiosity, creative thinking, and a sense of humor.
• Passion for journalism, media, communications, or storytelling
• Proficiency with Excel, SQL and data visualization tools like Looker or Tableau

Technologies We Use and Teach

• Query language and databases (Snowflake, BigQuery)
• Python, R
• Visualization (Tableau, Looker)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$135,200 - $202,800 USD
Zone B:
$125,800 - $188,600 USD
Zone C:
$119,000 - $178,400 USD
Zone D:
$108,200 - $162,200 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.