Data Governance Product - Marketing and Communications Manager

Job Description
Be part of a team that promotes and manages data governance solutions and manage growth and success for the organization.
As a Product Marketing and Communications Manager, within our Data Governance Product team, you will create and execute integrated strategies that effectively communicate the value of a product to both product and internal customer audiences.
Job Responsibilities:

• Develop clear and compelling product positioning that differentiates the data governance solutions from competitors
• Create value propositions that resonate with target audiences, including product managers, technologists, dependent products, internal customers (data owners, information owners, data stewards, etc.), and senior management.
• Produce engaging content for various platforms, including emails, blog posts, Confluence, newsletters, and product documentation, ensuring clarity, accuracy, and brand alignment and serve as the primary contact for all product-related communications, coordinating to ensure alignment and approval of communication materials.
• Engage with customers to gather feedback, address concerns, and build relationships and collaborate with partners to keep them informed of communications.
• Conduct market research to understand customer needs, market trends, and the competitive landscape, using insights to inform communication strategies and messaging, in order to promote the product's value proposition and benefits to build and foster brand loyalty and advocacy
• Develop and implement comprehensive communication strategies for product launches, updates, and outages and provide communication and marketing assistance for internal training programs related to the product

Required qualifications, capabilities, and skills:

• Bachelor's degree (Computer Science/ISM/Marketing/Business/Communication) or related field and background
• 5+ years of consumer financial services or product experience; 8+ years creating excellent content for various platforms, including emails, blogs, Confluence, newsletters, and PowerPoint
• Influencer with great interpersonal skills that will allow you to execute and achieve alignment across a matrixed environment with a wide range of different views, job functions, and levels while displaying a sense of ownership
• Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals

Preferred qualifications, capabilities, and skills:

• Experience with product documentation, communications, and Jira/Align
• Strong project management skills to handle multiple initiatives simultaneously and ensure timely delivery of marketing campaigns and product launches.
• Experience with controls, metrics, and reporting/business intelligence solutions
• Experience and technical knowledge of data management and governance, big data platforms, or data architecture preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.