Data Engineer Process Mining

NN Bank Mortgages & Consumer Credit is on a mission to become the digital retail bank of the Netherlands. The (digital) optimization of mortgage processes based on data is an essential part of this goal! By elevating our digital services and processes to a higher level, we make a difference for our customers and independent advisors. Our driven work utilizing process mining tools is the key to our success.
And your role is crucial in this mission! You are the one who will elevate our team in data-driven work and the use of process mining, delivering optimal value in optimizing our processes for our customers, advisors, and colleagues. Together with your team, you ensure that our services become faster, more reliable, and more predictable.
What you are going to do
You are an enthusiastic and experienced developer in the field of process mining. As a Data Engineer Process Mining, you are responsible for designing, implementing, and maintaining process mining insights in our process mining tool Celonis. You will work on creating dashboards and analyzing data to gain insights and improve the efficiency of business processes.
Responsibilities:

• Developing and implementing process mining insights within the mortgage chain
• Creating dashboards and visualizations using our process mining tool, Celonis, to effectively communicate process information to colleagues in the teams and to the business
• Integrating new data sources and ensuring that the data in our process mining tool is complete, relevant, and reliable
• Contributing to the continuous improvement of process mining methodologies and techniques within the team
• Collaborating with colleagues within and outside your team, such as data analysts and business analysts, to design and implement the best process solutions
• Supporting users in understanding and using the developed process mining insights

At NN Bank, we help people take care of what truly matters to them, such as realizing their housing needs for now and the future. We are working towards a customer-centric, digital, and data-driven bank where we aim to make a difference using technology.
Our mission is to provide our customers, intermediaries, and employees with an optimal experience in the mortgage process from application to repayment, enabling customers to realize their housing wishes. As a Data Engineer Process Mining, it is important that you ensure we feed our process mining tools optimally with the right data and utilize them effectively for analyses and insights to achieve improvements and optimizations in the mortgage processes.
You are eager to learn new things and enthusiastically share your knowledge about data-driven work and process mining with your colleagues. You are curious, take ownership, and appreciate feedback for yourself and others, understanding that feedback helps us all grow.

What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €3,794 - € 5,421 gross per month based on a 40-hour workweek, depending on your knowledge and experience. It is also possible to work 36 or 38 hours per week
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
• Allowances for setting up your home office and for internet use

At NN, we work in a hybrid manner. Partly from home and partly in the office (2 days a week). Teams meet digitally, physically, or in a hybrid way. You decide with your team what works best. We have designed our offices to provide suitable spaces for all types of work. The location for this position is in Rotterdam, where you will work with your team 2 days a week.

Who you are

As a Data Engineer Process Mining, you have a passion for data and using data to analyze (digital) workflows and translate business needs and process optimizations into concrete requirements. You have solid experience with process mining tools and the experience and drive to optimize and digitize processes. You support process optimizations and improvements with concrete numbers and figures. Collaboration comes naturally to you, and you communicate well and clearly, establishing connections with your immediate colleagues, users, and other stakeholders. You are engaged, proactive, and take ownership. You currently reside in the Netherlands. Additionally, you have:

• A completed HBO or University degree
• Minimum of 4 years of work experience, with at least 2 years in a similar role
• Experience with process mining tools and techniques (preferably Celonis) to recognize and analyze process optimizations and translate them into concrete and demonstrable improvements
• Understanding of business processes and the ability to analyze and comprehend complex digitized processes based on data and data flows. Preferably in the mortgage process
• Knowledge and experience in working in an Agile environment where collaboration and continuous improvement are key

Who you will work with
You will be part of a multidisciplinary team, including DevOps Engineers and Customer Journey specialists (product and process managers). The team's mission is to optimize the mortgage processes at Nationale-Nederlanden. You and your team members take responsibility for the team's results and are not afraid to make mistakes, share them, and learn from them. We are proud of what we achieve, form a close-knit team, and celebrate our successes. Collaboration is the foundation of these successes. Amidst hard work, there are also fun times, with jokes flying around regularly.
Any questions?
Call or ask your question via WhatsApp to Niels Toussaint, Manager DevOps, via 06-46363456. For questions about the procedure, you can contact Hilde Diemel, Talent Acquisition Specialist via [email protected]. 
Are you unsure if you meet all the criteria 100%? We encourage you to apply anyway. We are interested in your unique qualities!