Due to some exciting projects, KONE have a number of excellent vacancies in our Heathrow department. This particular vacancy is for a Digital Data Specialist.
To qualify for this vacancy, you will need:
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Coordinate local actions needed for troubleshooting
• Create knowledge articles about issues and distribute them to local and global as needed
• Act as first point of escalation for issues when new solutions are deployed in frontline
• Proactively check that support tickets escalated from/to IT are followed and required actions done
Customer onboarding:
• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
We offer a range of fantastic benefits to our Lift Engineers including:
- Excellent salary depending on experience
- 25 Days Holiday + 8 Bank Holidays
- 1 Volunteering Day
- Company Pension Scheme
- Employee Assistance Programme
- Prolonged disability insurance (PDI)
- Life Assurance
- Cycle to Work Scheme
- KONE Discounts and cashback platform
- Service Awards for every 10 years of seniority
- Give As You Earn - which allows to make tax-efficient charity donations
- Digital GP which gives you around-the-clock access to GP video consultations, Health Care ( a voluntary benefit that helps cover everyday health care expenses).
In addition, we offer strong and clear progression programmes with Engineers so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.
This role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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