Technical Business Analyst

Reposted 10 Days Ago
Be an Early Applicant
Philippines
Mid level
Computer Vision • Machine Learning • Software
The Role
The Data and Automation Lead will optimize workflows and enhance operational efficiency by managing CRM systems, implementing automation, and supporting customer success operations.
Summary Generated by Built In

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We're seeking an experienced Technical Business Analyst to optimize workflows and enhance operational efficiency during our high-growth phase. In this crucial role, you'll oversee process improvements, CRM management, and reporting tool configurations to support our Customer Success, Sales, and Support teams. You'll have the opportunity to design and refine workflows, implement automation, and ensure seamless execution of customer success operations, working closely with directors and department heads.

Responsibilities

  • Work closely with directors and department heads to understand team needs and optimize workflows.

  • Manage and prioritize the queue of incoming process improvement requests.

  • Own and maintain the HubSpot CRM instance, ensuring it is fully optimized for business needs.

  • Configure and optimize Retool and reporting tools to enhance team efficiency.

  • Oversee and maintain the marketing email system to support customer engagement initiatives.

  • Implement workflow automation and process standardization to drive efficiency.

  • Provide technical support and troubleshooting for CRM and reporting tools.

Qualifications

  • 3-4 years of experience in operations, CRM management, or process optimization.

  • Proficiency in SQL and scripting is critical for automation and data management.

  • History of process improvement and documentation to enhance operational efficiency.

  • Proficiency in HubSpot CRM, Retool, and reporting tools (e.g., Looker, Tableau, or Google Data Studio).

  • Strong ability to analyze workflows and implement improvements that drive efficiency.

  • Experience working with cross-functional teams to deliver solutions for Support, Success, and Sales.

  • Excellent communication and stakeholder management skills.

  • Strong problem-solving skills with a data-driven approach to decision-making.

  • Ability to work effectively in a remote environment and manage multiple priorities.

  • Availability to work during US business hours.

Tools & Technology

  • CRM & Automation: HubSpot, Retool

  • Collaboration: Slack, Google Workspace, Notion, Microsoft 365

  • Reporting & Analytics: Looker, Tableau, Google Data Studio, Google Sheets

  • Scripting & Data Management: SQL, automation scripts

Bonus Points

  • Experience with marketing automation tools and managing email campaign workflows.

  • Background in customer success operations or SaaS environments.

  • Familiarity with API integrations and workflow automation.

  • Prior experience in data analytics and business intelligence.


Job Details:

  • Full-time status (40 hours per week)

  • Able to work during US Eastern time zone 

  • Salary: $12 USD / hr

  • Location: Philippines
    Apply through this link - https://jobs.ashbyhq.com/Panoptyc/5c2ce0e3-d6ee-4bba-ab83-645d546f243a

Top Skills

Google Data Studio
Google Sheets
Google Workspace
Hubspot
Looker
Microsoft 365
Notion
Retool
Slack
SQL
Tableau
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Detroit, MI
41 Employees
On-site Workplace

What We Do

Virtual Loss Prevention Team catching micro markets thieves to get operators their time, money, and sanity back from theft.

Our machine learning and computer vision system highlights theft and the most suspicious behavior in your markets.

Similar Jobs

Manila, First District NCR, National Capital Region, PHL
1001 Employees

FIS Logo FIS

Enterprise Incident & Problem Management Analyst (Technical & Business Writing)

eCommerce • Fintech • Information Technology • Payments • Software
Mani, Lutayan, Sultan Kudarat, Soccsksargen, PHL
57000 Employees

TransUnion Logo TransUnion

Business Analyst

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Hybrid
Makati City, Southern Manila District, National Capital Region, PHL
13000 Employees
Quezon City, Metro Manila, National Capital Region, PHL
100000 Employees

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account