Responsibilities:
- Engages with internal partners to understand business strategy, questions and goals. Brings structure to business requests, translates requirements into an analytical project approach, and leads sophisticated projects through completion. Delegates tasks and provides tactical and strategic mentorship to peers. Serves as the analytics expert on multi-functional teams for large critical initiatives.
- Acquires and compiles structured and unstructured data and verifies its quality, accuracy and reasonableness.
- Performs analyses of historical data to surface trends and insights using advanced analytical methods. Validates analytical techniques employed by other analysts.
- Prepares and delivers expert level visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
- Develops, owns and leads recurring analytic or reporting processes.
- Actively develops the analytics community at Vanguard by mentoring, coaching and connecting others with resources and training.
- Participates and presents during scheduled analytics seminars, special projects and performs other duties as assigned.
Qualifications:
- Minimum of five years related work experience.
- Data Analyst experience in Contact Center and Operations (preferred)
- Advanced analytical skills with a passion for data-driven decision-making. (data science preferred)
- Technical experience with Python, SQL, Tableau
- Consultative approach with business functional and technical skills with Validated experience in building and delivering data & analytics products and insights.
- Technical experience with Python, SQL, Tableau (predictive analytics and dashboards)
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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