At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Data Analyst Senior-II
Relationships: APAC Planning & Engineering, Analytics COE, Operations, Sales, Marketing & Customer Experience; International and global business functions
Summary:
This is a pivotal role in Service Quality Assurance organization supporting all APAC functions and markets in the areas of Project Management and Data Analytics. This is a challenging role that supports APAC business functions with service visibility and tools to better understand failures/areas of opportunities and collaborates closely with business stakeholders for performance improvement. Your role will be to investigate key service problems, discover insights and collaborate with stakeholders to drive improvement actions. Next to that you will support other business functions and strategic projects in data analytics space.
Areas of responsibility:
1. Data analysis: Support key APAC business processes with data analytics
Identify what data is needed, available and relevant to the problem Design and develop strategic methods for data collection and analysis Integrate and prepare datasets; build and evaluate data models Explore and analyze data using statistical and visualization techniques Define and describe common business metrics and KPI's Summarize and present findings and recommendations to business users and stakeholders in understandable and relevant ways, both verbally and visually Document and publish analyses so that others may reproduce and learn from prior work
2. Project management:
Lead key APAC Service initiatives with analytics solutions Work with peers in Business Intelligence, Data Management and Data Science to develop and provide solutions Support the development of technical analytics solutions by communicating business requirements and providing subject matter expertise Build plans; ensure work progress; identify and report success measures Prepare and present progress reports and outcomes to stakeholders
To be successful in this role, you will need:
Education: A Bachelor’s degree or equivalent in Statistics, Business Analytics, Engineering or similar discipline. Masters or MBA is a plus A project management certification e.g. PMP, Six SIGMA, etc is a big plus Experience: At least 6years with 3+ as Senior Data Analyst or Project Manager with strong exposure to data analytics experience in any industry Applied analytical skills, including statistical knowledge; data modeling and visualization using modern BI/Analytics tools Knowledge of exposure of Python, AI and ML is a plus to work on next gen service tools Strong communication skills, including the ability to tell compelling stories with data, verbally and visually A good understanding of fundamental business principles and problems and the ability to constantly and independently ask questions, find answers, and learn Professional skills: influencing& persuasion; judgement & decision making; leadership; planning & organizing. Project management certification is a plus. SAFe Agile certification is a plus Fluency in written and spoken English. Applicant with less experience may be considered as Data Analyst - Associate / I / II .
Job Posting End Date:
2025-03-02
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
