Cyber Claims Specialist

Posted 5 Days Ago
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San Francisco, CA
Hybrid
Mid level
Information Technology • Insurance • Professional Services • Software • Cybersecurity
At-Bay combines world-class technology with industry-leading insurance to help clients meet risk head-on.
The Role
As a Cyber Claims Specialist, you'll evaluate cyber insurance claims, draft coverage letters, manage relations with clients and stakeholders, and report on claims, focusing on continuous improvement in claims processes.
Summary Generated by Built In

Claims Specialist - San Francisco, CA

At-Bay is the world’s first InsurSec provider designed from the ground up to help businesses tackle cyber risk head on. By combining industry-leading insurance with world-class cybersecurity technology, At-Bay offers end-to-end prevention and protection for the digital age. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever.

At-Bay helps its 35,000+ customers close their security technology and skills gap — all through their cyber insurance policy — making them less likely to be hit with a ransomware attack. As a full-stack insurance company, At-Bay offers multiple lines of specialty insurance, including Cyber, Tech E&O, and Miscellaneous Professional Liability (MPL) policies.

The team

The cyber claims team is the voice of our insured! At-Bay claims works closely with our security, cyber research, product and underwriting teams to connect the dots across rich data and improve At-Bay’s ability to underwrite cyber risk.  As a member of our cyber claims team you’ll be surrounded by people that love what they do and a company that recognizes the value our team brings to the business. Our team is known for its industry leading loss ratio and service excellence which translates to helping our customers in time of need.

Your impact

  • Collaborate with internal team and external vendors to chart the best course for resolving cyber incidents
  • Evaluate coverage for claims and draft coverage letters
  • Build strong relationships across the company and act as trusted advisor for underwriting and risk function with regard to claims trends and development
  • Foster feedback loop with underwriting and security team to fuel the improvement of our products and automated UW engine
  • Cultivate strong relationships with brokers and insureds and deliver the excellent service for which At-Bay is distinguishing itself
  • Evaluate and manage exposure for cyber incidents
  • Report on significant claims to management
  • Evaluate and proactively set reserves
  • Focus on continuous improvement for everything we do from a claims perspective and in connection with UW and security feedback loop

 In this role we value

  • Endless curiosity
  • A sense of humor and a healthy dose of humility
  • Desire to have an impact far deeper than just the claims that you manage by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products
  • Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and At-Bay’s value
  • Experience partnering with external stakeholders 

Knowledge & experience

  • 2-5 years of insurance claims-handling experience; at least 50% of the claims you handle are in cyber and technology insurance 
  • Experience handling complex cyber claims such as ransomware attacks. Bonus points if you've handled third-party claims
  • Strong interpersonal skills  
  • Strong analytical skills
  • Strong organizational and multitasking skills
  • Dedication to delivering exceptional service to our customers

 Education & qualifications

  • Licensed claims adjuster (good to have licenses in multiple states, and willingness to obtain more)
  • College degree or equivalent experience/education
  • Insurance practice experience as a paralegal also could be considered

Our estimated base pay range for this role is $80,000-$110,000 per year. Base salary is determined by a variety of factors including but not limited to market data, location, internal equitability, domain knowledge, experiences and skills. In general, if the position sparks your interest we encourage you to apply - our team prioritizes talent.

Top Skills

Claims Handling
Cyber Insurance
Cybersecurity Technology
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The Company
HQ: San Francisco, CA
230 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

We address digital risk in a way that everyone, from brokers and business owners to CISOs and CFOs, can all understand. We question, analyze, and monitor the risk of every company in our portfolio — not just once, but continuously — so we can educate, advise, and support our brokers and our insureds throughout our partnership. Because digital risk never rests, and neither do we.

To learn more about At-Bay, visit www.at-bay.com.

LinkedIn: https://www.linkedin.com/company/at-bay/mycompany/
Instagram: https://www.instagram.com/keeprisk_atbay/

Why Work With Us

We are proud to be a diverse company and to have expertise from multiple industries driving our culture. We’re committed to building a company culture where people of all identities and backgrounds are empowered to thrive, develop their careers, and bring their full selves to work.

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