Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!
Who We Are
Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.
Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.
Deepwatch recognition includes:
- 2023, 2022 and 2021 Great Place to Work® Certified
- 2023 and 2022 Forbes America’s Best Startup Employers
- 2023 and 2022 Fortress Cybersecurity Award
- 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
- 2022 Cigna Healthy Workforce Silver Designation
- 2022 Cybersecurity Excellence Award for MDR
Cyber Advisor
Location: Remote but strong preference for Tampa, FL
Deepwatch seeks a highly skilled Cyber Advisor to support and nurture relationships with our customers, ensuring they achieve maximum value from our Managed Security Platform and services. As a Cyber Advisor, you will act as the technical expert on our team, guiding customers through complex security challenges, providing insights on their security posture, and helping them align Deepwatch’s capabilities with their evolving needs. The Cyber Advisor will work directly with customers to support proactive engagement, drive improvements in security maturity, and ensure successful service delivery.
In this role, you’ll get to:
- Own a set list of assigned customer accounts and represent the full range of Deepwatch's Managed Security Platform and service offerings.
- Act as the primary technical point of contact for assigned customers, ensuring that the security services and capabilities align with their business objectives.
- Listen to customer concerns, interpret priorities, and identify underlying security needs. Suggest actionable improvements and offer proactive insights in follow-up meetings to optimize their security posture.
- Develop and maintain tailored security roadmaps for each customer to drive improvements in their cyber maturity.
- Lead quarterly reviews with customers to track progress, reassess needs, and ensure their roadmap remains aligned with evolving business and security goals.
- Possess a deep understanding of Deepwatch’s analysis playbooks, enabling effective management of security tickets and providing actionable feedback.
- Lead ad hoc Incident Response (IR) discussions, especially when customers contemplate transitioning to zero-to-retainer services.
- Prioritize critical incidents and work collaboratively with internal teams to address real-time security challenges.
- Align customer needs with future capabilities and ensure they are informed of upcoming features and services that may benefit them.
- Share relevant industry knowledge with customers to help them stay ahead of evolving threats and align with industry best practices.
- Collaborate closely with other teams (e.g., Customer Success, Sales, Product) to ensure alignment on customer goals and consistent service delivery.
- Assist in the creation and delivery of Executive Business Review (EBR) decks and materials in partnership with the Customer Success Manager (CSM).
- Act as the liaison between Delivery and Sales teams to ensure that customer goals and expectations are understood and met.
- Conduct demos and walk-throughs of Deepwatch’s services for customers, ensuring they are fully equipped to leverage the platform’s capabilities.
- Travel to customer sites or meetings as needed, based on customer tier, to provide hands-on support, consultations, and relationship building.
- Adapt to different customer needs and provide on-site technical advisement, as well as deliver critical IR or strategy sessions in person when required.
To be successful in this role, you’ll need to:
- Leverage strong verbal and written communication skills; ability to effectively communicate to both technical and non-technical audiences
- A desire to deliver security outcomes while operating autonomously with minimal support
- Have experience in a technical role within Cyber Security Operations
- Demonstrate an ability and willingness to work directly with customers
- Possess incident response experience (With preference for MSSP)
- Be skilled in prioritization of resources and organization of deliverables/requests
- Possess SIEM experience or related/equal experience
- Possess experience with SOAR, Ticketing Systems, and Threat Intelligence platforms
- Possess experience with Operating Systems and Networks
- Have an understanding of modern EDR, email security, and cloud identity platforms
- Be able to position and discuss security issues with customer technical and leadership audiences to reach positive outcomes
- SANS, EC-Council, CompTIA Net+, or Sec+, GCIA, GCIH, CEH, CySA or equivalent preferred
- Degree in Information Security, Information Technology, or equivalent experience
ITAR Compliance
This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:
- A citizen of the U.S.;
- A lawful permanent resident of the United States;
- A person admitted to the United States as a refugee; or
- A person that has been granted asylum by the United States government.
The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon the offer of employment.
The anticipated salary range for this role is $150,000 to $170,000 OTE + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
What We Offer:
Deepwatch is excited to provide benefits designed to support team members and their families. Including:
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits, starting at $3,000 annually
- Wellness contests and monthly educational programs
- 401(K) retirement program with employer match
- Learn more here: Deepwatch Benefits
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here.
Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact [email protected] for further information.
All Deepwatch employees are expected to:
- Be interested in and able to work remotely from a home office when not at a corporate office
- Pass a pre-employment background and drug screen in accordance with applicable laws
Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.
Top Skills
What We Do
Advanced managed detection and response to secure the distributed enterprise
Managed Detection & Response
Our Managed Detection and Response (MDR) Services provide 24/7/365 threat monitoring, alerting, validation and proactive threat hunting. We provide comprehensive management of a suite of best-in-class security technologies and tightly integrate those with our innovative cloud SecOps platform and Deepwatch IP and applications to deliver unparalleled outcomes. The result is that we only alert you to the most sophisticated security incidents. Merging our SecOps platform with relentless customer service, we’re redefining the way managed security services are delivered.
Our Approach
Deepwatch MDR cyber security delivers an innovative, white glove solution for maintaining an updated view of information security risks across your organization. We provide senior leaders, IT and security personnel with around-the-clock monitoring of your organization’s assets using event monitoring of logs, automated mapping of use case data (SOAR), automated response and human contextual analysis, incident alerting and response, incident case management and threat hunting. What’s more, we assign a named Deepwatch team of experts to each customer — known as our Squad Model. This model ensures continuity in context, providing seamless coverage of all aspects of monitoring our customers’ security operations.
Customers build strong relationships with our team, and know who to call for support, collaboration, and to resolve issues. As a result, we are hyper responsive and we partner closely with you to continually enhance your security posture and network defenses.
Endpoint Detection and Response Management
Complete solution for your security operations from endpoints to SIEM
Unified visibility, detection, and remediation of threats with best-in-class endpoint detection and response (EDR) technologies integrated with one cybersecurity platform.
Vulnerability Management
Your business is only as strong as your security posture. Our continuous Vulnerability Management Services serve as a baseline for us to collaborate to discover the critical assets, threats and vulnerabilities relevant to your organization. Deepwatch provides the people, process and technologies to fully or partially administer vulnerability management programs that fit your unique needs and requirements.
Why Work With Us
Our collaborative culture and remarkable growth provide limitless opportunities to grow personally and professionally while enjoying what you do. Our unique, fully remote (from inception) work environment is developed with employee needs in mind, giving you the flexibility and benefits to take your cybersecurity career where you want.
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