About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Responsibilities
- Collaborate with client stakeholders to conduct in-depth assessments of their current CX environments.
- Develop tailored strategic roadmaps, including migration strategies, future-state contact center visions, and application integration plans.
- Deliver actionable insights and high-quality deliverables, including ROI assessments, business case development, and transformation roadmaps.
- Facilitate meetings, workshops, and discussions with clients and internal teams to refine deliverables and ensure alignment.
- Ensure thorough documentation to support seamless knowledge transfer to implementation teams.
- Coordinate project timelines, schedules, and milestones to ensure successful engagements.
- Perform detailed data analysis to identify trends, opportunities, and risks within client environments.
- Translate findings into strategic recommendations that drive adoption and maximize customer value.
- Serve as a trusted advisor to enterprise clients, helping them define their specific needs and objectives for CX transformation.
- Partner with technical teams to bridge the gap between strategic planning and technical implementation.
Requirements
- 3-5 years of experience in CX, technology or strategy consulting, having designed and implemented value programs for customers
- Background in systems integration, strategic advisory, or enterprise CX transformation is a plus.
- Exceptional project coordination and documentation skills to ensure clarity and alignment across teams.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Excellent communication and presentation skills, with experience engaging executive stakeholders.
- Understanding of CX technologies and platforms, particularly AI-driven solutions and contact center transformations.
- Familiarity with migration strategies, workforce evolution, application integration, and ROI development is highly valued.
Annual US Hiring Range: $110,000.00 - $120,000.00 + Variable
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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