CX Associate Social Media

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 
THE OPPORTUNITY

We are hiring a CX Social Media to our CX Operations team in Miami!

As a CX Associate Social Media, you will be the guardian of our US Social Media CX operation. This person will provide support to users, while sharing knowledge, providing technical support, and escalating threats and opportunities to the leaders, making our social media support more qualified and efficient.

YOUR IMPACT

• Manage the incoming social media comments within our Social Media channels to identify customers’ needs and engage with our users in a meaningful way.
• Detect brand opportunities, possible crisis, and proactively engage in mentions and conversations about Wellhub on social media (social listening).
• Collect and report user's feedback on product and services, bringing learnings and insights to leaders.
• Help us create reports to be shared with internal stakeholders to improve our product.
• Assist in building a cohesive social media strategy to ensure brand relevance and growth. 
• Ensure our social media tone of voice, knowledge base and success metrics are always relevant and up to date.
• Stay up-to-date with social media and digital trends to keep Wellhub ahead of its competitors. 
• Identify and create playbooks, communications, and other opportunities related to process improvement. 
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• At least 2 years of experience with Social Media. 
• Previous experience with support on Social Media with deep knowledge of Review Channels and Community tools, such as Instagram, Twitter, LinkedIn, TikTok, app stores, Google Business, Trustpilot, and Reddit.
• Previous experience with Google Workspace tools, such as Slides, Docs, and Sheets.
• Clarity about the threats and opportunities that need to be escalated to leadership.
• Fluent English and knowledgeable of US culture and behaviors.
• Analytical mindset focused on scalable results.
• Ability to solve problems.
• A strong communicator both written and verbal.
• Well-informed and aware of what is happening in the world.
• Personal organization and commitment to the team and to Wellhub.
• Intermediate or higher proficiency in Spanish is a plus. 
• Resides in Miami and has full availability to work onsite 3 days a week. 

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience with Social Media and Social listening tools are mandatory requirements.

WHAT WE OFFER YOU

We want Wellhubbers to live healthier and happier lives, both in and out of work. That’s why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal growth opportunities within a high-performance, inclusive, and supportive environment.
In Miami the hourly base salary range for this role is $21.17 - $26.46. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program. 
We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

WELLNESS: health, dental, vision, and life insurance 

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. 

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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