Customer Training Coordinator (m/f/d)

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. More about Agilent on www.agilent.com 

At Agilent University, we know the importance of well-trained lab personnel for lab efficiency and productivity, as well as career success. We’re dedicated to providing flexible, cost-effective training options to help our customers reach their goals, gaining the maximum from their Agilent equipment. Support us in helping our customers unlock their full potential with training that builds their knowledge and confidence! 
Learn more about our Agilent University!

We are looking for a Customer Training Coordinator (m/f/d) to join our team in Waldbronn, near Karlsruhe.

Your responsibilities:

• You will organize classroom trainings in our Waldbronn training center as well as trainings delivered remotely by our specialized trainers 
• Prepare sessions with training materials e.g., iPad, documents, pens, flip board etc.
• Act as first point of contact for any queries 
• Registration of customers in relevant systems
• Run the surveys for conducted training
• Follow-up training once provided
• Take ownership to resolve issues throughout the process until the final invoicing release
• Have a clear set of priorities and expectations for the job and the company
• Provide a framework for you to innovate new ways of meeting customer needs

Qualifications

• Vocational education with first work experience in this area or in administration, preferably in the field of learning management 
• Determine approach to customer/employee education service assignments
• Proven experience coordinating projects involving customers or third parties or similar
• Ability to set customer expectations correctly and handle difficult customer situations successfully 
• Comfortability to communicate on all organizational levels and to customers
• Data management and reporting capabilities 
• Knowledge of planning and administrative tools e.g., SAP, Conference tools etc. is desirable 
• Proficient in Microsoft suite Outlook, Excel, Word, PowerPoint
• Fluency in German and English

 
What will make you standout: 

• Good time management and the ability to deal with take care of sudden changes in priorities in a demanding environment 
• Ability to analyze and resolve problems and multi-task
• Strong planning and organizational skills
• Ability to work independently with limited managerial input

What we offer:

• Competitive compensation and benefits package (yearly company bonus, pension scheme, home office furniture, medical & life insurance…)
• Exciting and inspiring projects in a dynamic collaborative team 
• A working environment with a multitude of possibilities for professional training and career development in an international company
• Work-Life-Balance is encouraged
• Training on the job in a motivated, dynamic team 
• Permanent contract in a fast-growing global company

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel RequiredOccasional

ScheduleSchedule:Full time

ShiftDay

DurationNo End Date

Job FunctionCustomer Service