Yotta Energy is the leading-edge solar storage solution. We simplify solar energy storage
using decentralized, panel-level storage and optimize energy efficiency with intelligent
software. Through our flagship product, SolarLEAF™, we’ve pioneered a modular
storage solution with smart thermal regulation that seamlessly integrates behind each
photovoltaic (PV) panel while maximizing the life and performance of the battery. Unlike
fixed storage centers, SolarLEAF™ allows you to expand the development of solar +
storage microgrids in minutes.
We are looking to add a Customer Support Technician to our team. If you are great at what you do, enjoy working in a startup environment, and are passionate about maintaining a workspace, we would like to hear from you.
Responsibilities:
- Front-line support helping our installers and distribution partners solve technical problems via email, phone, text and chat
- Document received cases and close/follow up in a timely manner
- Coordinate with application engineering for escalations and/or OEM partner involvement
- Create and maintain the support knowledge base and corporate website FAQ
- Continuously learn about current and future product offerings
- Develop and deliver monthly case pareto reports to product engineering to improve current and future designs
Qualifications:
- 10+ years of experience in customer support or equivalent in a direct customer facing role
- English required, plus a conversational level of Spanish (verbal and written)
- Exemplary interpersonal skills internal and external
- Solid understanding of electrical systems both three phase and single phase
- Ability to read and understand electrical drawings
- Familiar with the NFPA NEC Code requirements for PV systems
- Solid understanding of microinverter systems
- NABCEP certified or an apprentice electrician a plus
- Familiar with Microsoft products and the Microsoft Teams environment
- Ability to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environment
What We Do
Yotta is the leading-edge solar storage solution. We simplify the solar storage process through decentralized, panel-level storage and optimize your energy efficiency with intelligent software.
Through our flagship product, SolarLEAF™, we’ve pioneered a modular storage solution with smart thermal regulation that seamlessly integrates behind each photovoltaic (PV) panel while maximizing the life and performance of the battery. Unlike fixed storage centers, SolarLEAF allows you to expand the development of solar + storage microgrids in minutes.
Today, the market needs a breakthrough in energy storage solutions.
Although solar+storage has risen in popularity over the last 10 years, the industry has faced challenges with producing practical batteries for energy storage. Yotta's vision is to accelerate the adoption of solar+storage by engineering a new generation of solar storage that is cost-effective and reliable, changing the face of solar energy as we know it.
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