Customer Support Specialist

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission: 
We are looking for a Customer Support Specialist who possesses a strong drive for results. You’ll be responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, administering support programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll also provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests.

Key responsibilities include, but are not limited to:

• Deliver an outstanding experience to our merchants through all aspects of customer service/interaction/complaints, enquiry (email, chat, phone) handling and strong follow up with both customers and stakeholders;
• Manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and compliance requirements with our clients by resolving support tickets in a time efficient manner;
• Troubleshooting merchant issues and requests via phone, email and chat;
• Providing the team with new ideas/suggestions in relation to service;
• Be trained across other operational teams to provide support, back up, and broaden your own knowledge of Nuvei.

Qualifications include, but are not limited to:

• Exceptional customer service mindset, with a history of going above and beyond for the customer;
• Helpful attitude towards both our customers and your teammates;
• Great attention to detail;
• Excellent communication skills, and an ability to liaise with stakeholders at all levels;
• Ability to juggle multiple tasks, priorities and working in a strong collaborative environment.
  

• Flexible working arrangements, with a hybrid office and home setup;
• A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity;
• Opportunities for career growth, with a focus on internal promotions and employee development;
• A global bonus plan recognizing contributions across the organization;
• Volunteering programs that allow you to make an impact in the community;
• Employee recognition and reward programs acknowledging outstanding performance.
  

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.