We are recruiting on behalf of our partner!
We are looking for a Customer Support Specialist (Russian-speaking) to join our partner's Customer Support team!
Your Role:
- Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats, emails and calls.
- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.
- Fluent in both Russian and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution skills.
- Confident PC user (aware of cookies/cashу and why/when should clean them).
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends).
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Salary and bonuses based on your performance.
- Learning opportunities.
- Career growth prospects.
Apply today and become a part of something truly spectacular!
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
