MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
As a result of this growth, we are looking for a bright Customer Support Specialist Intern, to join our Support team based in Milan.
The role
The Customer Support Specialist Intern role will cover a wide range of technical operative tasks, with the aim of supporting our customers with their requests. The job consists of assisting our customers with technical problems when using our products and services, recommending solutions and guiding product users through features and functionalities. The Junior Customer Support Specialist will also:
- Respond to customer requests in a timely and accurate way, via email, chat and internal tools
- Identify customer needs and helping customers use our products, in accordance to our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
- Follow up with customers to ensure their technical issues are resolved
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
Our ideal Customer Support Specialist Intern will have a keen interest in the digital industry and a passion for developing a career within the Customer Support sector.
As well as:
- Outstanding communication skills
- Fluency in Italian and English (must)
- Knowledge of Wordpress
- Ability to use G-Suite packages
- Ability to communicate effectively and in a timely manner
- Problem solving skills
Work pattern and location
- Internship, full time requirement (40 hours a week)
- Monday to Friday
- Hybrid
- Office based in Milano (Lambrate area) or in Agrigento
- Meal Vouchers (€7 per working day)
- Paid internship
- Individual training paths
- Opportunity to develop and move within the company
- National and international mobility options
- Yearly team activities
- Food canteen at the office (only in Milan)
What you can expect from the recruitment process:
- HR interview
- Hiring Manager interview
- Department Manager interview
MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Top Skills
What We Do
MotorK is the leading European company specialising in SaaS technology for automotive retail. MotorK enables the digital transformation of mobility players with an innovative software-as-a-service platform, the SparK Platform, encompassing an array of digital solutions designed to help manufacturers, dealers and service centres enhance their sales and marketing performance and better meet customers’ needs, along the entire vehicle lifecycle as well as customer journey.
Founded in Italy in 2010 and backed by leading investment firms 83 North and Zobito, today MotorK is a listed company (Euronext Amsterdam) with operations in eight countries and the ambition to further expand its geographic footprint across Europe and beyond. Committed to continuous innovation and featuring the largest R&D department in the digital automotive industry in Europe, MotorK is on a mission to shape the future of mobility and become the most trusted technology partner for the mobility distribution.
MotorK has been recognised by multiple organisations as one of the fastest growing tech companies in Europe – including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.
For more information, please visit: www.motork.io
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