What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
You’ll be providing excellent customer service, helping to drive continuous improvement regarding the customer experience for our customers in Europe (primarily covering German-speaking regions). You will also be liaising with the sales and internal support functions to deliver best in class service.
Like you, we know the importance of your role and offer you a collaborative and supportive environment in which you are encouraged to continually develop your skills and knowledge.
You’ll join a culture fuelled by innovation, collaboration and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.
Responsibilities will include:
- Customer Service, dealing with questions and inquiries via phone and email, ensuring swift resolution/escalation of any issues or problems.
- Order processing
- Phone and email support to (internal) customers
- Backlog management
- Taking the lead to drive continuous improvement and safeguard best practice
- Work closely with Technical support, Quotes, Sales, Finance and the Field Service & Support organisation to ensure that Illumina provides world-class experiences for their customers
- Provide (internal) customers with order verification, updates on delivery dates, product availability and pricing
Preferred Experience & Skills:
- Fluent, business level, English and German language skills
- Previous customer service experience (customer support), ideally within a clinical environment
- Commitment to delivering customer satisfaction
- Graduate (HBO) degree in relevant field, or equivalent experience
- Genuine team player with strong relationship building skills
- Creative and able to find innovative solutions to complex issues
- Demonstrated ability to operate independently within a fast-paced, team environment
- Takes a results-oriented approach, owning tasks and proactively delivering innovative solutions
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
What We Do
RCM&D is ranked among the top independent insurance advisory firms in the United States. Our specialized teams provide strategic solutions and consulting for risk management, insurance and employee benefits. Leveraging more than 135 years of experience and strong local, national and global reach, we partner with you to meet all of your business objectives.
RCM&D Self-Insured Services Company (SISCO) is a Third Party Administrator and a trusted partner in claim management, consulting and advisory services for clients that are self-insured, fully insured, or utilize captive or high deductible programs. Our expertise coupled with our technological resources ensure budget certainty, reduced costs and the overall efficiency of your claim process.
Established in 2020 through the strategic merger of RCM&D and Oswald Companies, Unison Risk Advisors (a dba of the JBO Holding Company) is majority employee owned. On June 20, 2023, NSI became the third partner of Unison Risk Advisors. Unison Risk Advisors is made up of these three primary operating companies and all their existing subsidiaries and sub-brands. Today it is one of the largest privately held and employee-owned insurance brokerage and risk management firms in the U.S.
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