Customer Support Representative

EveryLife Company Values

1. Celebrate Life - Every baby is a miracle and a gift from above. We cherish it, celebrate it, and seek to protect it, always
2. Stand with Integrity - We are here because our values, vision, and mission are deeply held convictions that drive us to build a different kind of company. We will never sacrifice our beliefs or the integrity of our products for the sake of popularity, gain or grift nor will we support anything that goes against our mission to protect life
3. Champion Parenthood - Being a parent is the greatest job we’ll ever have and celebrating the blessing of parenthood is at the heart of what we do. And when we champion parenthood and the innocence of new life — we build a healthier, happier future for our Nation

EveryLife is America's first and only pro-life diaper company. Our mission is to provide premium products for every baby. Because every baby is a miracle from God who deserves to be loved, protected, and supported. As a company, we unapologetically stand for life, not just in words but in action. EveryLife is a wholly owned subsidiary of PublicSquare whose primary mission is to help consumers “shop their values” and put purpose behind their purchases. 

The EveryLife customer support representative is a team player who excels in customer support, and loves being part of a team that enjoys working together and puts the company mission and values first. This is a 40 hours per week role and 2 hours of this schedule are expected to be on either Saturday or Sunday. This is a hybrid position in West Palm Beach, Florida. 
We are looking to fill this role quickly with a start date in mid-April. If you feel like you’d be a good match for this position, we look forward to your application! 

Responsibilities:

• Maintain accurate records to ensure seamless communication with customers and our internal team
• Provide excellent customer service via email, Intercom, and phone
• Advocate for the customer experience, recommend improvements, and identify trends and other information to management
• Deliver on ad hoc requests in a timely manner

A successful candidate will…

• Be able to speak of their personal familiarity with the mission, values and products of EveryLife
• Be a quick learner, friendly and flexible! 
• 1+ year of customer service or client experience
• Strong organizational skills, ability to multitask, and a high capacity
• Ability to identify customer needs and take appropriate action 
• Proficiency in Intercom and Shopify is a plus

What We Offer:

• Company paid Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Flexible time off policy
• Paid holidays
• Discounts on our brands
• Rewards & recognition bonuses
• More to come!