Customer Support Representative - Entry Level

Posted 21 Days Ago
Be an Early Applicant
Monroe, NY
Entry level
AdTech
The Role
As a Customer Support Representative, you will manage customer complaints, provide information, utilize sales techniques, and maintain positive relationships.
Summary Generated by Built In

We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Entry Level Customer Support Representatives use a team approach to achieve exceptional service levels for our clients and external customers.

Are You?

  • Passionate about entrepreneurship
  • Unstoppable in the pursuit of achieving your goals
  • Driven to learn new techniques continuously
  • Relatable to diverse groups of individuals
  • Looking for growth opportunities
  • Eager to grind and get your hands dirty!

What you're responsible for:

  • Manage customer complaints efficiently and ensure a resolution promptly
  • Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
  • Provide product and service information to resolve issues and serve customers in person
  • Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
  • Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
  • Keep office and conference room areas clean, sanitized, and maintained
  • Display a positive composure and enthusiastic tone while assisting customers

What we look for:

  • Someone with experience in Hospitality, Restaurant, or Service industries
  • Someone eager to derive their success
  • Someone cheerful and enthusiastic about taking on new avenues
  • Someone creative and able to think outside the box
  • Someone who assists in making others feeling comfortable and building meaningful relationships
  • Someone who excels in a team environment as well as independently

This is an in-office position that is set to start immediately, so we are looking for an individual that is local to Monroe and able to start in 1-2 weeks.

Hours Of Operation: 10:00am - 6:00pm

#LI-Onsite

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The Company
HQ: Long Island City, NY
22 Employees
On-site Workplace
Year Founded: 2021

What We Do

At Opulence Management Inc. we focus on our team, enhancing skillsets and collaborating with top clientele to drive revenue. Our strong one on one training and development provides a foundation for our representatives to achieve success. Creativity is welcomed with diversified skillsets in business management.

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