Here at GIG, we are constantly looking for talent to join our CS & KYC team -
Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.
You’d be really excited to
– Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.
– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)
– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.
– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.
You’re really awesome at
– Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.
– Keeping yourself motivated. You have a purpose and a hunger to learn and develop.
– Communicating both written and verbally in Swedish/Norwegian and English.
You’re also good at
– Problem solving
– Having an eye for details
– Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night)
– Working independently
- Great career development opportunities
- Hybrid working model
- International Health Insurance
- Health and Wellbeing Package (350 EUR per year)
- Birthday Day Off
- Me Time - 1 day off per year
- Lunches in the office for free
What We Do
At GiG, We strive to be the leading platform and media provider for land-based operators worldwide via our innovative, scalable and quality technology. We help our partners to drive sustainable growth by delivering world-class gaming, betting, media and turnkey platform solutions and services to operators and their customers.
Our powerful platform is at the core of our business, built for innovation, to be adaptable to change and to provide the best customer experience and user journey every time. Designed mobile-first, our optimised sportsbook delivers a seamless betting experience, tailored for your retail and digital channels.
Through our industry-leading media affiliate business, we offer our clients a major competitive advantage, by helping you grow, quickly by generating qualified leads through key digital marketing channels including SEM/PPC and SoMe. Our media business operates a number of content rich websites including casinotopsonline.com and wsn.com.
General enquiries: [email protected]
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