Customer Support Manager – CJ & TD Skin Cleansing & Deo

Customer Strategy and Business Plan:

• Develops the customer strategic business plan for his/her respective category and customers.

• Work out a joint customer business plan for his/her respective category and customers.

• Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.

• Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.

• Manages customer promotion investment with the customer within budget

• Seeking opportunity to Win at point of sales; Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity

• Deliver OTIF for innovation and theme.

• Plan vol. forecast and CPP budget as monthly basis.

• Provide clear objectives and deliverables for the Customer supervisor / pre-order team.

• Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.

• Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.

• Data churning and analysis to provide accurate business requirements for business review presentations to customers.

Negotiation:

• Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category.

• Manages overall levels of Customer Investments for his category.

• Monitors Customer Performance by tracking customer contribution and market share.

Plays active ambassador role

• Acts as active ambassador of Unilever at the customer and of the customer at Unilever.

• Participates actively to the account managers’ meetings, looking at the best solution for the business.

Experience & Qualification:

• Bachelor’s or master’s degree in business administration, marketing or related field.
• Overall, Sales & Marketing experience with customer facing role at least 3 years.
• Experienced in FMCG industry is preferred.
• Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development.
• Skilled in developing and implementing customer/channel investment strategy.
• Experienced in managing a team of direct/indirect reports and customer management is critical.
• Experience in Marketing, Trade Marketing is desirable.

Leadership:

•  You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.