Customer Support Engineer

Position Overview:  

• Position is located in CNC Japan, must be on-site.  

• Provide necessary technical support/analysis to inter-company (concurrent) and our customers. Act as single point of contact for support, field and development personnel in managing critical problems. 

• Installation and integration both hardware and software 

• Address technical problems involving the integration of all Concurrent software products and their interaction with Concurrent and non-Concurrent hardware. Integrate non-Concurrent products into Concurrent systems.  

• Develop new concepts and approaches to situations not previously encountered as required. 

Essential Job Functions: 

• Define, analyze and resolve complex software and systems problems via telephone, remote computer link and on-site support, distinguishing between hardware and software problems and responding accordingly. 

• Provide support for operating system upgrades, product and patch installations. 

• Escalate critical problems through proper channels, pulling critical resources when needed and documenting problem resolution. 

• Provide detailed systems expertise involving integration and interplay of complex hardware, software and communications products, including the identification and resolution of complex problems involving Concurrent and non-Concurrent products. 

• Perform training as required. 

• Provide technical evaluation and input when new products are released. 

• Assist from time to time in development and/or maintenance of product releases. 

• Distribute software fixes to customers and field support personnel. 

• Perform collateral duties as assigned that contribute to the operation of technical support. 

• Perform such other duties as assigned. 

Qualifications/Requirements: 

• High school graduated or above. Specialized education in computer science.  

• Linux knowledge is necessary, C++ language comprehension required, need to understand customer’s problem and find a resolution.  

• Must have excellent communication skills (verbal and written), in Japanese and English.  

Working Conditions: 

• Sitting for long periods.  

• Some standing and walking required. 

• May be required to lift or carry up to 34 pounds occasionally. 

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional training. 

Hottinger Bruel & Kjaer is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.