Full-time | Permanent | Munich, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf
YOUR TASK SCOPE:
- Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
- Taking customer inquiries, analyzing, and offering solutions
- Answering questions about our software directly as well as via our ticket system
- Advising customers on the implementation of HR processes
- Close collaboration with our consultants and the development department
- Developing and testing corresponding solutions
- Documenting the activities carried out in our ticket system
YOUR SKILLS:
- Completed education, ideally in the IT field
- Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
- Customer- and service-oriented work and teamwork skills
- Strong communication skills
- Good technical understanding
- Good English skills
WE OFFER:
- Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program
- Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits
- Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day
- Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning
- Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor
- Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product
What We Do
At ATOSS we are shaping working environments to the benefit of companies, employees and society. We are paving the way to working environments that are more creative, more intelligent and more humane. At the same time, we are revolutionizing the interaction of cost efficiency and humanity. This vision of a human economy drives and motivates us. Since 35 years, ATOSS has ranked as a trendsetter and key player in the workforce management market. Every day, ATOSS solutions are making significant contributions towards higher value creation and greater competitive strengths for more than 15,000 customers. We are enabling the implementation of employee-oriented working time concepts, thereby ensuring greater job satisfaction – meanwhile in over 50 countries worldwide. Our customers include companies such as Deutsche Bahn, Douglas, EDEKA, HORNBACH, Lufthansa, Sixt SE, thyssenkrupp Packaging Steel or W. L. Gore & Associates. #HumanEconomy
Visit our website www.atoss.com
Imprint and Data Privacy Policy:
https://www.atoss.com/en/imprint
https://www.atoss.com/en/data-protection-agreement
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