Who We Are:
The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.
Why Join Us?
Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients’ loyalty.
Purpose of the Role
The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.
As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.
*This is a hybrid role and will require working from our Newcastle office 1-2 days a week.*
Key Responsibilities
- Provide customer support for Partnerize’s clients and partners
- Triage inbound support tickets to relevant members of the team and/or escalate to other teams, adhering to applicable SLAs
- Follow BAU processes within Customer Support's remit
- Provide translations of support tickets where necessary
- Perform basic tasks and processes
Essential knowledge, skills, and abilities
- Client or customer support experience
- Teamwork, strong work ethic and enthusiasm to learn
- Prioritisation and organisational skills
- Interpersonal and soft skills
- Computer literacy
Desirable knowledge, skills, and abilities
- Ability to communicate technical information to a non-technical audience
- Bachelors degree (Business, Marketing or Advertising preferred but not essential)
UK Benefits & Perks
- 25 days holiday in addition to bank holidays
- Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
- 5 extra 'Partnerize Parental Days' each year
- Private Medical Insurance through Bupa
- Enhanced pension contributions
- Cycle to Work scheme
- Eye Care Vouchers
- Life Assurance
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
- Regular company events and activities
Our Commitment to Diversity & Inclusion
We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.
Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.
What We Do
Partnerize is the leader in partnership automation. The Partnerize platform is the only of its kind to deliver a fully integrated, comprehensive suite of discovery, recruitment, optimization, payment, brand safety and fraud prevention capabilities for marketers seeking a high transparency, scalable subsidy to alleviate pressure on their unit economics as a result of over dependence on primary sales and marketing channels. Supported by unrivaled service including the category’s only in-housing support program, with Partnerize, you’re in control of the entire partnership marketing lifecycle—all on a single platform. Headquartered in NYC, Partnerize retains offices in Australia, United Kingdom, Japan, San Francisco, Philadelphia and Wilkes-Barre. For more information on how Partnerize helps turn your partnerships into a profit center, please visit https://www.partnerize.com.
For support, email [email protected].
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