Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person manages short-term upgrade projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. This is an entry-level position, and you will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.
Working schedule - Monday - Friday
Working hours - 9am - 5pm US EST (New York time zone)
Primary Responsibilities
- Understanding our banking software and apps in-depth
- Tracking project statuses, meeting deadlines, and launching new products
- Training banks and credit unions on mobile and online technology while communicating technical concepts at an appropriate level
- Configuring mobile banking apps and performing some technical configurations
- Coordinating integrations with third party financial services
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during implementation
- Performing basic QA tests after implementing changes
- Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Documenting the constantly changing requests we receive for new feature development
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
As Plus
- Experience in technical support
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Our benefits:
- Fully remote work
- Long-term employment
- Paid vacation and days off on national holidays
- Internet compensation (50$ per month)
- Community of practice, regular knowledge sharing among colleagues.
- Friendly and easy-going international team and colleagues.
- And other benefits, described in detail in the Staff Handbook.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Top Skills
What We Do
Access Softek’s innovative financial software solutions keep 400+ credit unions and banks ahead of the technological curve. Our Access Digital banking platform delivers the innovative features that users demand, the security that financial institutions need, and the technology needed to compete in today’s market.
Fintech innovation is our passion. Our clients are first-to-market with dozens of new features like biometrics banking, wearable apps, passwordless authentication, and real-time mobile deposits. Today, we offer an enterprise suite of cutting-edge digital banking tools: mobile banking platforms, online banking platforms, the best lending apps, account opening software, integrated robo-advisor and automated investment tools, real-time fraud control, conversational banking, video chat, commercial banking, biometric authentication, banking chatbots, data feed, and more.
We started out in 1986 as a custom development shop with a focus on financial software solutions. Leading high-tech companies like Microsoft, Apple and Sony partnered with us because of our proven ability to solve complex problems with cutting-edge technology. Today we rank among the top digital banking providers, with offices in Berkeley, New York City, Chicago and Vancouver.
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