Customer Success UK

Metaview

Metaview is an AI company focused on enabling radically more efficient and precise hiring. We’re doing this by understanding, augmenting, and automating the hiring process like never before.

We believe the biggest problems in hiring exist because the information required to achieve world-class outcomes exists as unstructured data hidden within conversations. We’re building a platform of AI apps and agents to harness this data, execute work, and free up people to focus on the more creative, differentiated work that sets them apart in the war for talent.

Our AI Scribe is the number 1 AI product in recruiting, used by over 3000 companies around the world, and already makes recruiting flows 25% more efficient. But this is just the starting point: we’re already using the data from these conversations to power workflows, generate insights, and automate recruitment tasks far beyond note-taking. We’re reinventing how the work of hiring gets done, with AI and data at its core, from the inside-out.

Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We’re backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times.

The team

• We’re here to do the best work of our lives, and are immersed in our work.

• We optimize for rate-of-learning. Watch the clock, not the calendar.

• We’re direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel.

Our HQ is in London, UK.

The role

The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to:

• Build strong relationships with customers, understanding and then supporting their goals with your deep product knowledge and strategic execution.

• Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion.

• Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success.

• Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions.

• Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product.

• Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings.

You

• 3+ years experience in top-tier consulting, or customer facing roles at fast paced B2B startups.

• Strong academic background.

• Experience interacting with stakeholders and end users, with an understanding of varying needs and success criteria across different customer personas.

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.

• Sharp, systematic, resilient, and motivated to win.

What’s in it for you

• Our first dedicated CS role: a phenomenal platform for accelerated career growth.

• Generous salary and equity in a Series A startup that is growing 4x YoY.

• Selling the best product in a new category that already generates a ton of customer love.

• We take hiring seriously. These will be the best teammates you’ll ever work with.

• All the benefits you expect and more.