Company Overview:
One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.
Why Join Us?
At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:
- Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
- Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
- Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
- Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
- High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.
About WebForge:
WebForge is an innovative department specializing in website solutions and digital products for small businesses. We focus on simplifying the digital presence for our clients through user-friendly website builders and effective online tools. Our commitment to excellence and client success sets us apart in the competitive digital landscape.
Role Overview:
As a Customer Success Specialist, you will play a key role in supporting our sales and marketing efforts by ensuring the successful fulfillment and optimization of our web products, specifically focusing on Google My Business setup and the validation of third-party profiles. You will act as a liaison between WebForge and our clients, ensuring that their digital objectives are met with our solutions.
Responsibilities:
- Onboard new clients, ensuring a smooth transition from sales to implementation, with a particular focus on Google My Business setups and third-party profile validations.
- Maintain ongoing client relationships, providing continuous support and updates to enhance their website and digital presence.
- Collaborate closely with our sales and marketing teams to align client onboarding processes with broader company goals.
- Monitor client satisfaction and feedback, adjusting strategies to improve service delivery and client retention.
- Educate clients on the full range of WebForge products and how they can be leveraged to achieve their business goals.
- Troubleshoot and resolve client issues related to website setup and profile management, ensuring high levels of client satisfaction.
- Provide detailed reports and feedback to management on client progress, challenges, and the success of implemented strategies.
Qualifications:
- Minimum of 2 years of experience in customer success or client service roles within the tech or web development industry.
- Strong understanding of Digital Marketing, Google My Business, and SEO.
- Excellent communication skills, both verbal and written, with the ability to manage multiple client accounts effectively.
- Proven track record of fostering positive client relationships and delivering successful outcomes.
- Tech-savvy with the ability to quickly learn and master new software and digital tools.
What We Offer:
- Salary RD $250/hr .
- Work hours at 9am- 6pm EST Monday-Friday.
- A supportive and vibrant work environment that fosters creativity and innovation.
- Comprehensive training and development programs to support your professional growth.
Top Skills
What We Do
One Park Financial helps small business owners access working capital. Through our own direct experience, we understand the strengths and needs of entrepreneurs and owners of smaller businesses and the challenges they face when searching for funding options. We believe everyone deserves a chance to succeed and own their dreams – on their own terms. And we know that small and mid-sized businesses are critical to the well-being of their communities and the financial strength of our nation.
Voted TOP WORKPLACE 2017, 2018, 2019, 2020 in South FL!
