Worker Sub-Type:
Regular
Job Description:
Reporting to the Director of Customer Success, the Customer Success Specialist will engage with the customer base ensuring a positive customer experience on all fronts. The selected candidate will be focused on supporting successful product use, contract, and order management along with customer retention. This role is ideal for a driven, detail-oriented professional looking to thrive in a fast-paced and collaborative environment within the technology industry. This is a full-time, on-site role with excellent prospects for long-term career growth.
Job Responsibilities
- Engage with customers at scale throughout key points in the customer journey.
- Respond to customer requests and issues as the highest priority
- Provide training on customer's request, and when new features are released
- Review signed contracts and related documents for completeness, accuracy, and changes
- Process sales orders and warranty orders
- Prepare data for importing into the CRM
- Prepare account statements
- Review all outstanding open orders, work to resolve and expedite shipment delays and rush orders
- Various reporting for internal and external clients
- Contribute ideas and innovations to improve upon existing work processes and procedures
- Ad Hoc reports and projects as needed
Skills and Experience
- Team player, self-motivated
- 2 to 4 years of experience
- Proficiency in Microsoft Office (Excel, Word) and CRM software
- Advanced knowledge of Excel, including pivot tables and macros
- Strong organizational and problem-solving skills
- Excellent oral and written communication skills
- Ability to manage multiple priorities and work both independently and collaboratively
- Bachelor’s degree or equivalent
Scheduled Weekly Hours:
40
Top Skills
What We Do
BlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including 195M+ cars on the road today. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety and data privacy solutions, and is a leader in the areas of endpoint security, endpoint management, encryption, and embedded systems. BlackBerry’s vision is clear - to secure a connected future you can trust.
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