CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Take into consideration this is a Temporary Position
Position Purpose
Provide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination and communication to provide an effective resolution in a timely manner.
Also to drive improvements in customer experience that are focused on solutions, and creating/delivering value.
It provides a high level of complex problem solving and proactive support.
Key Accountabilities
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Actively work to understand CHEP’s business functions, systems and products to deliver time query resolution and excellent service to customers,
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Ensure the investigation and resolution of customer enquiries and complex issues with minimal delay, in a competent and professional manner.
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Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement actions plans by contacting and working with customers proactively
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React positively to problems / issues and take preventive actions with a root-cause analysis.
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Ensure that best in class service is given to customers
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Manage Customer Serial On Boarding (GSAM)
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Manage end-to-end Audit process for Customers
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Demonstrate an in-depth understanding of customers’ operations, supply chain flows & needs
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Ensure no overdue debt from customers and provide support for bad debt resolution
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Account health: Provide analytical data and support on specific account queries. Have the analytical capability to identify customer´s issues. Aggregated & GSAM levels.
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Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed
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Manage and maintain customer database and account balances accurately in the systems
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Admin support to all internal teams via systems (Sale Force, SAP), or email
Qualifications:
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University Degree in Business Administration or business related studies would be a plus
Experience:
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2-3 years of business experience
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Minimum 2 years of customer service or support experience
Skills and Knowledge:
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Strong analytical and problem solving skills
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Organization and prioritization skills
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Dealing with ambiguity
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Excellent customer service and relationship building skills
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Commitment to customer focus with strong listening and account management skills
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Excellent written and verbal communication skills
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Good knowledge of MS Office (Excel, Word, PowerPoint)
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Self-initiator and results driven
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Detail oriented and a team player
Languages:
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German & English
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Any of other additional European Language would be a plus.
Preferred Education
Degree and equivalent - Economics
Preferred Level of Work Experience
3 - 5 years
Remote Type
Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.
Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand.
With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
