Customer Success Partner

Customer Success Partner

At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression. We value the diversity of our talent and will always strive to recruit the best person for the job.

We are looking for a motivated, persistent and analytically skilled “Customer Success Partner” to manage relationship with some of our largest customers. The role is based at our Tel Aviv, Israel office and works with hybrid structure.

Key Responsibilities 

• Support sales team to manage and grow assigned accounts in line with the organizational strategy, goals, policies and processes
• Assist account manager in executing the annual tenders
• Deliver the volume of assigned customer portfolio
• Ensure a positive customer experience by ensuring that rates, commitments, free time and credit is filed according to agreement
• Be the primary contact point for the customers for price requests. Assist ensuring that rate negotiations are completed and advised to all relevant parties as soon as agreement has been reached and confirmed by the customer
• Ensure timely payments from the customer and settle disputes
• Coordinate customer and internal departments, ensure customer requests are routed to the right stakeholders and resolved
• Stay up to date on operational performance and pro-actively communicate with customer around major issues 

Who we are looking for 

• Customer first mindset: Good at forming relationship and able to understand the customers requirement and turn these into solutions. Understand the value customer brings to Maersk and able to find and implement solutions that are mutually beneficial to the customer and Maersk.
• Experience in logistics is an advantage
• Good understanding of the market and the products
• Good communication skills in English and Hebrew. 
• Ability to listen, understand and influence
• Ability to manage multiple stakeholders
• Ability to handle multiple tasks in a constantly changing environment
• High levels of accuracy and the ability to maintain data 

Please apply in English.

We Offer 

This role is great for an individual who thrives to work at a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. It will provide constant challenge, and the scope to learn in an open and friendly atmosphere. This is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. You will be able to contribute to the growth of the business of Maersk and also get strong commercial sales experience working with our customers. 

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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