Customer Success Partner

Customer Sucess Partner
At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same.
We are looking for a Customer Success Partner to drive sales, provide support, and manage customer relationships for long-term success. This role is based in our Tbilisi office.

🤝🔍 We Offer

Join a diverse, global team in a dynamic, values-driven environment where you can grow, innovate, and shape digital solutions. As part of the world’s largest container shipping company, you'll gain exposure to a multinational culture, career growth opportunities, and skill development. Enjoy a hybrid work model and a strong focus on work-life balance, while enhancing your expertise in customer relations and expectation management.
 

Key Responsibilities:

• Ensure internal alignment on customer’s goals and marketing strategies.

• Cross functions partnering to develop and execute marketing strategies adding value to customers. 

• Continually assess customer development against sales goals, and drive the expected results.

• Has responsibility for the end-to-end customer experience in compliance with all company procedures.

• Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard.

• Ensure customer’s needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.

• Supporting sales team using the standard channels and build long-term relationships with customers delivering our full value proposition and showing outcome of investment with Maersk.  

• As a customer advocate, ensure customer needs are met and account issues are solved quickly, leveraging resources from across the company as needed.

• Manage the allocation process and coordinate with the customers to ensure they deliver on the commitment.

• Manage the tender handling process and co-ordinate with internal stakeholders to ensure a comprehensive and competitive offer is submitted to the customers.

• The customer often has a certain complexity. Typically involves customers with specific needs outside the normal such as legal requirements, documentation requirements, customs restrictions or filling requirements, lack of e-channel use, specific booking requirements, and/or special cargo/dangerous cargo etc.

Who We're Looking For

• Experience in logistics, transport, or supply chain is a must.

• Fluency in Georgian and English is required.

• Strong sales acumen, with the ability to identify opportunities and drive customer success.

What We Expect:

• Ability to adapt and thrive in a dynamic, fast-changing environment.

• Strong customer focus, ensuring excellent service for internal and external stakeholders.

• A team player who is goal-oriented, highly committed, and capable of working independently

Ready to make an impact? Apply now

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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