Customer Success Manager

Posted 2 Days Ago
Be an Early Applicant
San Bernardino, CA
Senior level
Blockchain • Software • Cryptocurrency
The Role
As a Customer Success Manager, you'll ensure client satisfaction by bridging sales and support, managing upsells, renewals, and team performance while fostering long-term relationships with customers.
Summary Generated by Built In

Company Description

Welcome to BeBetter Shop – Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like Trustpilot, Sitejabber, TrustedReviews, ScamAdviser, and many more, transforming trust scores and ensuring dominance on popular search engines.

We help companies grow their positive reputation on popular business reviews' platforms, also on Reddit, Quora, and YouTube.

Our company is headquartered in sunny California, but our team works remotely around the world. 

 

Job Description

Customer Success Manager is the bridge between sales and customer success. You'll provide support for transitioning prospects into active users, often acting as a go-between with other departments within the company, such as marketing or product management.

You will be a strategic and supportive partner for our customers at every stage of the buying process. You'll be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

You have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

You should also be able to communicate clearly with customers to create strategies that grow our customer base.

As a Customer Success Manager, you are the point of contact for customers who are looking to buy products and services, and they are the primary contact for customers throughout the lifespan of the account. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their customers.

You will also manage the team of our sales managers.

 

We offer:

You get 4000 USDT monthly and bonuses for sales such as:

50% of sales you generate goes back to you. 

20% of sales your team generate goes back to you. 

200 USDT your weekly bonus if you generate sales over 3000 USDT total a week.

200 USDT your weekly bonus if your team generate over 15000 USDT total a week.

1000 USDT monthly bonus if you're the Top Success Manager of a month.

 

 

Career growth opportunities

Paid internet

Free pizza

Paid gym

Free education courses

Qualifications

Proven Experience in Sales and Customer Success role, more than 3 years.
Tech-savvy

Strong business ethics and B2B communication skills.

Experience managing the team - more than 3 years.

Understanding of crypto

Understanding of digital world in general

Understanding of what the Anti-Fraud is

Additional Information

Our commitment is that every applicant will be evaluated according to their skills, regardless of age, socio-economic status, gender identity, race, ethnicity, sexual orientation, disability status or religion.

Top Skills

Anti-Fraud Applications
Blockchain
Crypto
Digital Marketing
SaaS
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The Company
HQ: San Bernardino, California
1 Employee
On-site Workplace
Year Founded: 2017

What We Do

Online reputation management in the Blockchain ecosystem. Expanding online presence for startups and well-recognized companies. Mostly in FinTech, Trading, Blockchain, SaaS niches.

Boosting companies to the top 10 of their business categories on review platforms partnered with Google, increasing trust scores for stock trading, wallets, cloud mining, SaaS, mining equipment sellers, ICOs, DeFi, DEX, any blockchain, web3 projects, and startups on online validators like ScamAdviser.

Creating personal boosting strategies, depending on the volume a customer needs, there’re different monthly packages, so that they can choose per budget.

Earning trust badges issued by reviews platforms for customers, they can be placed on their website to increase loyalty of their potential and current customers.

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